Customer Service Representative

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-06

Job description

Description

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC).

This is an onsite position in the Kansas City office 5 days per week.

In this role you will perform the following duties:

• Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls, providing various federal benefit, retirement, and HR information to customers.
• Direct customers to links and web pages for additional information and/or elevate complex issues to a BOC HR Assistant or Specialist for additional support.
• Research and assist with the preparation of documentation regarding policies and procedures for Benefits/HR.
• Certifies and processes a variety of benefit forms for FAA customers, to include Temporary Continuation of Coverage determination and coordination.
• Researches benefit and HR policies and procedures for use in answering inquiries.
• Maintains and updates customer files and follows up on relevant documentation.
• Research benefit and HR policies and procedures for use in answering inquiries
• Support the BOC and it's clients in various administrative and clinical matters related to the operation of the BOC.
• Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers.

• Typically requires high school diploma or equivalent and 3 - 5 years of prior relevant experience although a Bachelor's degree is preferred.
• Ability to obtain a Public Trust clearance

• Prior Federal benefits and customer service experience preferred.

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at Leidos Jobs in Missouri Jobs in Kansas City, MO Kansas City city guide Missouri state guide Jackson County economy Pay for this occupation (BLS) All 47 open jobs for this occupation

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About the role

This is a Senior Level role in the Sales and Customers field (Customer success and service) at Leidos. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

The closest occupation in the official wage statistics is Customer service representatives (a match by name, so treat it as an estimate). Nationally its median pay is $44,770 a year (BLS OEWS, May 2025), employment is projected to change by -5.3% between 2025 and 2035, and the typical entry route is: High school diploma or equivalent; training: Short-term on-the-job training.

In the Kansas City, MO-KS area the median for this occupation is $44,350 a year with 22,240 jobs (BLS OEWS, May 2025). This is a statistic for the occupation, not an offer from this employer.

Pay by state and metro area for this occupation →

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Kansas City, MO. Below is what the official statistics say about living and working there.

How Kansas City compares. Among the 80 largest places in Missouri, Kansas City is #1 by population, #58 for homeownership (#1 = highest), #24 for remote work (#1 = most), #54 for rent (#1 = cheapest). Its county, Jackson County, is #3 of 115 counties for average pay ($71,613).

The place in numbers

Kansas City has 510,612 residents (ACS 2020–2024), about 8.2% of the population of Missouri. It covers 315 square miles of land, which works out to roughly 1,623 people per square mile. The median age is 35.8, 8% younger than the state median (35.8 against 39.0).

Housing

The median gross rent is $1,238 a month (rent plus utilities), 20% above the state median ($1,238 against $1,033). Over a year that is 21.5% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $242,900, which is 3.5 times the median household income ($69,166); a ratio under 4 usually means ownership is within reach for many households. 55.4% of households own their home, 19% below the state average (55.4% against 68.1%).

Work and pay

The Kansas City, MO-KS metropolitan area has 1,096,110 jobs in the BLS wage survey, and the median pay across all occupations is $50,820 a year, about the same as the national median ($50,820 against $50,980). The biggest occupation groups are office and administrative support (123,320 jobs, median $46,980); transportation and material moving (104,360 jobs, median $44,570); food preparation and serving related (96,330 jobs, median $32,000). The area is most specialised in personal care and service (1.2 times) and architecture and engineering (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($117,420) and computer and mathematical ($100,770). In 2026M09 the unemployment rate of Jackson County was 3.3%. 68.5% of residents aged 16 and over are in the labour force. The city lies in Jackson County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 70.2% drive alone, 1.8% use public transit, 1.6% walk, 17.0% work from home. 6.9% of workers commute 45 minutes or more, 40% below the state average (6.9% against 11.5%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

38.4% of adults aged 25 and over hold a bachelor's degree or higher, 18% above the state share (38.4% against 32.4%). 8.6% of residents were born outside the United States, 91% above the state share (8.6% against 4.5%). The poverty rate is 14.7%, 16% above the state rate (14.7% against 12.6%).

Climate

The warmest month is Jul, averaging 79°F (26.1°C), and the coolest is Jan at 28°F (-2.1°C). About 1,038 mm (41 inches) of precipitation falls in a year; May is the wettest month (141 mm) and Jan the driest (32 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Gladstone (6 miles, rent 12% lower); Roeland Park (8 miles, rent 28% higher); Mission (9 miles, rent 4% lower); Raytown (10 miles, similar rent). Rent differences are against Kansas City; use the Compare tab to put any two cities side by side.

Full guide to Kansas City →Missouri guideAll jobs in Kansas City

Official links for Kansas City

• Official website of Kansas City: kcmo.gov
• Census Bureau data profile for Kansas City
• Official state website: mo.gov
• BLS Economy at a Glance: Missouri

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

Occupations close to Customer service representatives in the official classification, with pay, outlook and whether there are open jobs for them on this site right now.

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Sales and Customers jobs with distances from any of the 20 largest cities.

The employer

Leidos is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.

size: Large Size; industries: Information Technology; locations on The Muse: Reston, VA.

It is among the 200 largest US-headquartered employers in our list, with about 47,000 employees worldwide (year not stated). Company page with headquarters, state economy and official links →

Official links for Leidos

• Official website of Leidos: leidos.com
• SEC EDGAR: company filings search
• Official state website: virginia.gov

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Leidos

Similar jobs

Same sub-niche: Customer success and service

More jobs in Kansas City, MO

All Customer success and service jobs → · All Sales and Customers sub-niches →

FAQ

What is the Customer Service Representative job at Leidos?

A senior level role in sales and customers (customer success and service) listed 3 days ago. The full description is on this page and on The Muse.

Where is this job?

Kansas City, MO.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay. For the closest occupation (Customer service representatives) the national median is $44,770 a year (BLS OEWS, May 2025).

What is the cost of living there?

Median rent in Kansas City is $1,238 a month and median household income $69,166 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-06 (3 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in Missouri.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-06). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)