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Client Experience Associate

Q: What is the Client Experience Associate job at PNC?

A mid level role in people, legal and administration (recruiting and human resources) listed yesterday. The full description is on this page and on The Muse.

Q: How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

Q: How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

Q: What is the cost of living there?

Median rent in Miami is $1,758 a month and median household income $62,462 (ACS 2020–2024).

Q: How old is this listing?

It was posted on 2026-11-07 (yesterday). Jobs older than 90 days are not shown.

Q: Are there similar jobs?

Yes: browse recruiting and human resources jobs in Florida.

PNC · Miami, FL · posted yesterday

In short: Client Experience Associate at PNC in Miami, FL, posted yesterday.

By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.

PNCemployer

Miami, FLlocation

Recruiting and human resourcessub-niche

yesterdayposted

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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-07

Employer	PNC
Location	Miami, Florida
Field	People, Legal and Administration › Recruiting and human resources
Level	Mid Level
Source category	Human Resources and Recruitment
Posted	2026-11-07 (yesterday)
Work arrangement	On-site at the location listed
Pay	Not published in the source listing

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Experience Associate (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's Hammocks Branch, 14695 SW 104th St, Miami, Fl 33186. Bilingual in Spanish preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies
Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience
Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically < 1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education
No Degree

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Explore around this job

Field: People, Legal and Administration Sub-niche: Recruiting and human resources All jobs at PNC Jobs in Florida Jobs in Miami, FL Miami city guide Florida state guide Miami-Dade County economy

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Mid Level role in the People, Legal and Administration field (Recruiting and human resources) at PNC. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Gross salary a year Filing State income tax rate %

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

The city

The job is in Miami, FL. Below is what the official statistics say about living and working there.

How Miami compares. Among the 120 largest places in Florida, Miami is #2 by population, #119 for homeownership (#1 = highest), #98 for household income (#1 = highest), #49 for remote work (#1 = most). Its county, Miami-Dade County, is #1 of 67 counties for average pay ($77,609).

The place in numbers

Miami has 459,745 residents (ACS 2020–2024), about 2.1% of the population of Florida. It covers 36 square miles of land, which works out to roughly 12,772 people per square mile. The median age is 39.3, 8% younger than the state median (39.3 against 42.6).

Housing

The median gross rent is $1,758 a month (rent plus utilities), 5% above the state median ($1,758 against $1,669). Over a year that is 33.8% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so rent here is above that line for the typical household. The median home value is $518,100, which is 8.3 times the median household income ($62,462); a ratio above 5 usually means buying is out of reach without savings or a second income. 30.8% of households own their home, 54% below the state average (30.8% against 67.6%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Miami-Fort Lauderdale-West Palm Beach, FL metropolitan area has 2,819,940 jobs in the BLS wage survey, and the median pay across all occupations is $48,640 a year, 5% below the national median ($48,640 against $50,980). The biggest occupation groups are office and administrative support (374,810 jobs, median $46,060); sales and related (304,600 jobs, median $38,380); food preparation and serving related (279,520 jobs, median $35,280). The area is most specialised in legal (1.9 times) and protective service (1.4 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($111,140) and computer and mathematical ($101,540). In 2026M09 the unemployment rate of Miami-Dade County was 1.9%. 67.0% of residents aged 16 and over are in the labour force. The city lies in Miami-Dade County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 59.3% drive alone, 7.0% use public transit, 5.2% walk, 16.0% work from home. 16.6% of workers commute 45 minutes or more, 9% below the state average (16.6% against 18.1%).

People and education

37.4% of adults aged 25 and over hold a bachelor's degree or higher, 10% above the state share (37.4% against 34.1%). 57.7% of residents were born outside the United States, 164% above the state share (57.7% against 21.9%). The poverty rate is 19.4%, 54% above the state rate (19.4% against 12.6%).

Climate

The warmest month is Aug, averaging 84°F (29.0°C), and the coolest is Jan at 70°F (21.2°C). About 1,327 mm (52 inches) of precipitation falls in a year; Jun is the wettest month (191 mm) and Jan the driest (44 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Miami Beach (4 miles, rent 4% higher); Coral Gables (7 miles, rent 35% higher); Fountainebleau (9 miles, rent 19% higher); Hialeah (9 miles, rent 4% lower). Rent differences are against Miami; use the Compare tab to put any two cities side by side.

Full guide to Miami →Florida guide All jobs in Miami

Official links for Miami

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Miami, FL that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:

Place ⇅	Distance from the job city ⇅	Median rent ⇅	Median home value ⇅	Median household income ⇅	Commute 45+ min ⇅	Rent as % of occupation pay ⇅	Open jobs there ⇅
Miami, FL	0 mi	$1,758	$518,100	$62,462	16.6%	n/a	Jobs
Miami Beach, FL	4 mi	$1,826	$556,700	$72,856	15.0%	n/a	—
Coral Gables, FL	7 mi	$2,373	$1,089,900	$134,216	10.8%	n/a	—
Fountainebleau, FL	9 mi	$2,094	$320,200	$64,908	19.0%	n/a	—
Hialeah, FL	9 mi	$1,689	$392,000	$55,594	19.3%	n/a	—
North Miami, FL	9 mi	$1,702	$365,000	$57,188	21.2%	n/a	—
Westchester, FL	9 mi	$1,819	$508,700	$72,262	19.6%	n/a	—
Doral, FL	10 mi	$2,669	$562,800	$94,164	16.7%	n/a	—
North Miami Beach, FL	11 mi	$1,750	$366,700	$63,280	22.6%	n/a	—
Kendall, FL	12 mi	$1,905	$567,900	$87,325	22.9%	n/a	—
Tamiami, FL	12 mi	$1,939	$482,100	$78,353	27.2%	n/a	—
Miami Gardens, FL	12 mi	$1,787	$378,500	$63,627	23.6%	n/a	—
Country Club, FL	13 mi	$1,899	$378,600	$75,212	26.4%	n/a	—
Kendale Lakes, FL	13 mi	$1,968	$404,500	$71,621	25.7%	n/a	—
Aventura, FL	14 mi	$2,513	$451,100	$89,274	26.2%	n/a	Jobs
Hallandale Beach, FL	15 mi	$1,653	$279,100	$52,340	25.3%	n/a	—
Kendall West, FL	15 mi	$1,808	$409,500	$69,554	31.5%	n/a	—
Cutler Bay, FL	16 mi	$1,978	$472,700	$89,244	38.5%	n/a	—
Miramar, FL	16 mi	$2,117	$462,700	$89,125	22.6%	n/a	—
The Hammocks, FL	17 mi	$2,187	$468,100	$85,628	30.4%	n/a	—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in People, Legal and Administration, where your skills may carry over:

Legal and compliance (331) Administration and office (228)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Miami, FL is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:

From ⇅	Straight-line distance (miles) ⇅	Population of that city ⇅
Jacksonville, FL	327 mi	977,670
Charlotte, NC	653 mi	903,844
Houston, TX	968 mi	2,328,253
Columbus, OH	995 mi	914,802
Philadelphia, PA	1,026 mi	1,579,706
Indianapolis, IN	1,026 mi	885,860
New York, NY	1,090 mi	8,483,844
Dallas, TX	1,108 mi	1,307,930
Austin, TX	1,113 mi	979,539
Fort Worth, TX	1,139 mi	963,194
San Antonio, TX	1,149 mi	1,479,835
Chicago, IL	1,189 mi	2,711,226
Oklahoma City, OK	1,225 mi	697,125
Denver, CO	1,719 mi	718,877
Phoenix, AZ	1,980 mi	1,642,323
San Diego, CA	2,266 mi	1,389,526
Los Angeles, CA	2,344 mi	3,857,263
San Jose, CA	2,553 mi	990,138
San Francisco, CA	2,623 mi	830,235
Seattle, WA	2,731 mi	754,195

Nearby cities with open jobs (within 120 miles)

Sort:

City ⇅	Straight-line distance ⇅	Open jobs ⇅
Aventura, FL	14 mi	1
Fort Lauderdale, FL	26 mi	3
West Palm Beach, FL	67 mi	1

The employer

PNC is the employer in this listing. See all its open jobs here →

Company description (from The Muse): At PNC, we foster a work environment where employees can thrive while delivering a great customer experience. Here, you’ll be given the flexibility, trust and respect to do things that matter to you and support your career growth, while enabling you to make a positive impact on the people and communities around you. We have been committed to providing our clients with great service and powerful financial expertise to help them meet their financial goals. We are proud of our longstanding history of supporting not only our customers but also our communities, employees and shareholders.

size: Large Size; industries: Financial Services, Technology; locations on The Muse: Pittsburgh, PA.

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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