Customer Service Billing Representative

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-30

Job description

CO Salary Range: USD 20.00 - 25.25 per hour

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Explore around this job

Field: Finance and Insurance Sub-niche: Accounting, audit and tax All jobs at Spectrum Jobs in Colorado Jobs in Colorado Springs, CO Colorado Springs city guide Colorado state guide El Paso County economy Pay for this occupation (BLS) All 47 open jobs for this occupation

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About the role

This is a Mid Level role in the Finance and Insurance field (Accounting, audit and tax) at Spectrum. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

The closest occupation in the official wage statistics is Customer service representatives (a match by name, so treat it as an estimate). Nationally its median pay is $44,770 a year (BLS OEWS, May 2025), employment is projected to change by -5.3% between 2025 and 2035, and the typical entry route is: High school diploma or equivalent; training: Short-term on-the-job training.

In the Colorado Springs, CO area the median for this occupation is $46,120 a year with 5,340 jobs (BLS OEWS, May 2025). This is a statistic for the occupation, not an offer from this employer.

Pay by state and metro area for this occupation →

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Colorado Springs, CO. Below is what the official statistics say about living and working there.

How Colorado Springs compares. Among the 80 largest places in Colorado, Colorado Springs is #2 by population, #16 for long commutes (#1 = fewest), #63 for homeownership (#1 = highest), #19 for rent (#1 = cheapest). Its county, El Paso County, is #11 of 64 counties for average pay ($67,491).

The place in numbers

Colorado Springs has 487,887 residents (ACS 2020–2024), about 8.3% of the population of Colorado. It covers 202 square miles of land, which works out to roughly 2,414 people per square mile. The median age is 35.7, 5% younger than the state median (35.7 against 37.7).

Housing

The median gross rent is $1,648 a month (rent plus utilities), 6% below the state median ($1,648 against $1,761). Over a year that is 23.3% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $452,600, which is 5.3 times the median household income ($84,818); a ratio above 5 usually means buying is out of reach without savings or a second income. 60.9% of households own their home, 8% below the state average (60.9% against 66.2%).

Work and pay

The Colorado Springs, CO metropolitan area has 316,060 jobs in the BLS wage survey, and the median pay across all occupations is $52,710 a year, 3% above the national median ($52,710 against $50,980). The biggest occupation groups are office and administrative support (34,270 jobs, median $48,280); food preparation and serving related (32,150 jobs, median $36,480); sales and related (30,530 jobs, median $44,450). The area is most specialised in computer and mathematical (1.6 times) and architecture and engineering (1.5 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($132,060) and computer and mathematical ($122,550). In 2026M09 the unemployment rate of El Paso County was 4.6%. 64.9% of residents aged 16 and over are in the labour force. The city lies in El Paso County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 70.0% drive alone, 0.5% use public transit, 1.8% walk, 17.6% work from home. 8.1% of workers commute 45 minutes or more, 42% below the state average (8.1% against 14.1%).

People and education

42.7% of adults aged 25 and over hold a bachelor's degree or higher, 6% below the state share (42.7% against 45.7%). 7.6% of residents were born outside the United States, 23% below the state share (7.6% against 9.8%). The poverty rate is 9.1%, 4% below the state rate (9.1% against 9.4%).

Climate

The warmest month is Jul, averaging 69°F (20.3°C), and the coolest is Dec at 26°F (-3.6°C). About 403 mm (16 inches) of precipitation falls in a year; Jul is the wettest month (70 mm) and Jan the driest (14 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Cimarron Hills (3 miles, similar rent); Security-Widefield (8 miles, rent 9% higher); Fort Carson (12 miles, rent 32% higher); Fountain (13 miles, rent 6% higher). Rent differences are against Colorado Springs; use the Compare tab to put any two cities side by side.

Full guide to Colorado Springs →Colorado guideAll jobs in Colorado Springs

Official links for Colorado Springs

• Official website of Colorado Springs: coloradosprings.gov
• Census Bureau data profile for Colorado Springs
• Official state website: colorado.gov
• BLS Economy at a Glance: Colorado

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

Occupations close to Customer service representatives in the official classification, with pay, outlook and whether there are open jobs for them on this site right now.

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Finance and Insurance jobs with distances from any of the 20 largest cities.

The employer

Spectrum is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Spectrum provides a full range of advanced broadband services, including video entertainment programming, internet access, and home phone service.

size: Large Size; industries: Media, Technology, Telecom; locations on The Muse: Charlotte, NC, Denver, CO, St. Louis, MO, Stamford, CT.

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Spectrum

Similar jobs

Same sub-niche: Accounting, audit and tax

More jobs in Colorado Springs, CO

All Accounting, audit and tax jobs → · All Finance and Insurance sub-niches →

FAQ

What is the Customer Service Billing Representative job at Spectrum?

A mid level role in finance and insurance (accounting, audit and tax) listed 10 days ago. The full description is on this page and on The Muse.

Where is this job?

Colorado Springs, CO.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay. For the closest occupation (Customer service representatives) the national median is $44,770 a year (BLS OEWS, May 2025).

What is the cost of living there?

Median rent in Colorado Springs is $1,648 a month and median household income $84,818 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-30 (10 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse accounting, audit and tax jobs in Colorado.

Sources and terms

• Job data: The Muse public API (listing dated 2026-10-30). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)