Junior Salesforce Health Cloud System Administrator
Leidos · Remote / flexible (United States) · Entry Level · Cloud, IT and infrastructure · posted yesterday
Leidos · Baltimore, MD · posted 2 days ago
By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.
| Employer | Leidos |
|---|---|
| Location | Baltimore, Maryland |
| Field | Technology › Product management |
| Level | Senior Level |
| Source category | Product Management |
| Posted | 2026-11-06 (2 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
Description
The Digital Sector at Leidos currently has an opening for a Product Manager to work in our Baltimore, Maryland office. This is an exciting opportunity to use your experience helping the Center for Medicare and Medicaid Services (CMS) define product strategy and roadmap for the modernization of its legacy Contact Center CRM platform into a modern, AI-enabled, cloud-native solution.
Primary Responsibilities
The Product Manager shall own the product vision, roadmap, and backlog for the CRM modernization effort, translating CMS's business objectives into actionable, prioritized work for Agile delivery teams.
Responsibilities shall include, but are not limited to:
• Define, articulate, and evolve the product vision and roadmap supporting CMS's AI-driven contact center operations strategy.
• Own and continuously prioritize the product backlog, ensuring user stories include clear, testable acceptance criteria aligned to CMS's objectives.
• Partner with CMS product owners, CCOG SMEs, CSRs, and supervisors to deeply understand business needs and translate them into product requirements.
• Lead discovery sessions, design reviews, and Human-Centered Design (HCD) workshops, including interviews, surveys, focus groups, and side-by-side observations.
• Develop prototypes, mock-ups, and journey maps for stakeholder validation prior to development.
• Guide prioritization of the iterative AI Feature Roadmap, mapping AI capabilities to sprint cycles and defining measurable success criteria for each.
• Collaborate with the Release Train Engineer, Solution Architect, and scrum teams during PI planning, sprint planning, and sprint reviews to ensure backlog alignment with business priorities.
• Support definition of Go/No-Go Gate criteria and demonstrate functional parity/completeness against CMS-approved business functions at each phase gate.
• Ensure full mapping of current NGD business functions and workflows to the modernized CRM, prioritizing functional continuity and minimal operational disruption.
• Support development and maintenance of the New CRM Requirements Document, Requirements Traceability Matrix (RTM), and related sprint-cycle deliverables.
• Champion measurable outcomes such as Average Handle Time (AHT) reduction, swivel-chair reduction, CSR satisfaction, and AI feature adoption/utilization.
• Communicate product strategy, roadmap, and sprint progress to CMS leadership, the COR, and Leidos stakeholders through briefings and status reporting.
• Coach and support Agile delivery teams and CMS stakeholders on Agile/Product Management best practices, tools, and artifacts.
• Support the AI Compliance and Risk Management Plan, ensuring proposed AI features align with CMS governance, risk, and bias-mitigation requirements.
• Facilitate stakeholder engagement planning and manage relationships across a broad range of internal (Government) and external (CSR, beneficiary/consumer) personas.
• Support UAT planning and execution, ensuring test scenarios validate acceptance criteria and business function parity/continuity.
• Contribute to Change Management Plan development, including training content, release communications, and adoption strategies.
• Analyze product and enterprise Key Performance Indicators (KPIs) and Post-Transition Metrics to drive continuous, data-informed roadmap decisions.
• Support Sprint Review Reports and demonstrations of working software to CMS stakeholders, including case management, knowledge integration, AI features, and external system integrations.
• Ensure product decisions account for Section 508 accessibility, security, and FedRAMP compliance requirements.
• Manage and document methods of communication, prioritization, and decision-making to ensure seamless collaboration across Product, Engineering, and CMS teams.
• Actively participate in planning sessions, requirements gathering activities, design sessions, Agile modeling sessions, and other events supporting the CRM modernization.
Required Qualifications:
• Bachelor's degree and a minimum of 10-12 years of relevant prior experience, or a minimum of 14 years of experience as a Product/Functional Manager in lieu of a degree
• Certified SAFe Product Owner/Product Manager (POPM) with minimum 5 years' experience as a Product Manager
• Solid experience defining and managing product roadmaps, backlogs, and release plans in an Agile/SAFe delivery environment
• Experience translating complex business and technical requirements into user stories with clear, testable acceptance criteria
• Experience presenting product strategy and roadmaps to senior government and corporate leadership with varying technical backgrounds
• Ability to lead and mentor product owners
• Ability to obtain Public Trust
Preferred Qualifications:
• Experience with CRM (e.g., Pega, Salesforce, Siebel) or contact center product management
• Experience supporting CMS or other federal health/human services modernization programs
• Experience facilitating Human-Centered Design (HCD) methods, including prototyping and journey mapping
• Experience with AI-enabled product features and AI governance/compliance frameworks
• Knowledge of federal contact center operations
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
September 24, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $92,300.00 - $166,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Field: Technology Sub-niche: Product management All jobs at Leidos Jobs in Maryland Jobs in Baltimore, MD Baltimore city guide Maryland state guide Baltimore economy
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This is a Senior Level role in the Technology field (Product management) at Leidos. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
This is editorial guidance, not information from the employer.
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The job is in Baltimore, MD. Below is what the official statistics say about living and working there.
How Baltimore compares. Among the 80 largest places in Maryland, Baltimore is #1 by population, #77 for household income (#1 = highest), #6 for rent (#1 = cheapest), #65 for homeownership (#1 = highest). Its county, Baltimore, is #4 of 24 counties for average pay ($82,818).
Baltimore has 573,243 residents (ACS 2020–2024), about 9.2% of the population of Maryland. It covers 81 square miles of land, which works out to roughly 7,082 people per square mile. The median age is 36.2, 8% younger than the state median (36.2 against 39.4).
The median gross rent is $1,331 a month (rent plus utilities), 22% below the state median ($1,331 against $1,705). Over a year that is 25.7% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $229,600, which is 3.7 times the median household income ($62,177); a ratio under 4 usually means ownership is within reach for many households. 47.5% of households own their home, 30% below the state average (47.5% against 67.6%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The Baltimore-Columbia-Towson, MD metropolitan area has 1,356,680 jobs in the BLS wage survey, and the median pay across all occupations is $59,070 a year, 16% above the national median ($59,070 against $50,980). The biggest occupation groups are office and administrative support (159,220 jobs, median $49,590); management (123,580 jobs, median $128,630); transportation and material moving (113,300 jobs, median $44,720). The area is most specialised in life, physical, and social science (1.5 times) and computer and mathematical (1.4 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($128,630) and computer and mathematical ($128,330). In 2026M09 the unemployment rate of Baltimore was 4.6%. 63.1% of residents aged 16 and over are in the labour force. The city lies in Baltimore; its jobs, pay by industry and GDP are on the county page.
Among workers, 55.5% drive alone, 10.3% use public transit, 5.6% walk, 17.8% work from home. 18.8% of workers commute 45 minutes or more, 22% below the state average (18.8% against 24.2%).
36.1% of adults aged 25 and over hold a bachelor's degree or higher, 17% below the state share (36.1% against 43.5%). 9.3% of residents were born outside the United States, 44% below the state share (9.3% against 16.6%). The poverty rate is 19.8%, 109% above the state rate (19.8% against 9.4%).
The warmest month is Jul, averaging 77°F (25.0°C), and the coolest is Jan at 30°F (-1.2°C). About 1,161 mm (46 inches) of precipitation falls in a year; Jun is the wettest month (117 mm) and Jan the driest (70 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Rosedale (6 miles, rent 4% higher); Arbutus (6 miles, similar rent); Dundalk (7 miles, rent 11% higher); Towson (7 miles, rent 33% higher). Rent differences are against Baltimore; use the Compare tab to put any two cities side by side.
Full guide to Baltimore →Maryland guideAll jobs in Baltimore
These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.
Places within 50 miles (straight line) of Baltimore, MD that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| Baltimore, MD | 0 mi | $1,331 | $229,600 | $62,177 | 18.8% | n/a | Jobs |
| Rosedale, MD | 6 mi | $1,378 | $276,200 | $85,711 | 18.3% | n/a | — |
| Arbutus, MD | 6 mi | $1,318 | $322,600 | $99,090 | 10.2% | n/a | — |
| Dundalk, MD | 7 mi | $1,473 | $212,700 | $64,520 | 15.5% | n/a | — |
| Towson, MD | 7 mi | $1,764 | $469,000 | $101,320 | 12.8% | n/a | — |
| Parkville, MD | 7 mi | $1,526 | $260,400 | $79,178 | 13.6% | n/a | — |
| Lochearn, MD | 7 mi | $1,460 | $286,000 | $74,707 | 19.0% | n/a | — |
| Woodlawn, MD | 7 mi | $1,494 | $294,200 | $82,466 | 13.4% | n/a | — |
| Catonsville, MD | 7 mi | $1,724 | $416,900 | $114,109 | 11.5% | n/a | — |
| Pikesville, MD | 8 mi | $1,707 | $434,500 | $98,465 | 9.8% | n/a | — |
| Carney, MD | 9 mi | $1,793 | $319,700 | $83,620 | 15.5% | n/a | — |
| Essex, MD | 9 mi | $1,319 | $258,900 | $67,168 | 19.3% | n/a | — |
| Milford Mill, MD | 9 mi | $1,653 | $273,600 | $69,711 | 21.9% | n/a | — |
| Glen Burnie, MD | 10 mi | $1,648 | $348,900 | $88,280 | 16.3% | n/a | — |
| Ilchester, MD | 10 mi | $2,115 | $532,400 | $152,103 | 20.2% | n/a | — |
| Elkridge, MD | 10 mi | $2,295 | $454,200 | $139,913 | 16.0% | n/a | — |
| Middle River, MD | 10 mi | $1,636 | $271,700 | $78,398 | 19.1% | n/a | — |
| Perry Hall, MD | 10 mi | $1,706 | $349,600 | $106,244 | 15.3% | n/a | — |
| Pasadena, MD | 10 mi | $2,393 | $423,400 | $129,727 | 21.6% | n/a | — |
| Randallstown, MD | 11 mi | $1,577 | $327,200 | $85,735 | 23.3% | n/a | — |
We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:
Cybersecurity (366) Data, analytics and AI (1991) Software engineering (1880) Cloud, IT and infrastructure (504)
How far Baltimore, MD is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| Philadelphia, PA | 93 mi | 1,579,706 |
| New York, NY | 170 mi | 8,483,844 |
| Columbus, OH | 342 mi | 914,802 |
| Charlotte, NC | 366 mi | 903,844 |
| Indianapolis, IN | 509 mi | 885,860 |
| Chicago, IL | 607 mi | 2,711,226 |
| Jacksonville, FL | 682 mi | 977,670 |
| Oklahoma City, OK | 1,175 mi | 697,125 |
| Dallas, TX | 1,209 mi | 1,307,930 |
| Fort Worth, TX | 1,240 mi | 963,194 |
| Houston, TX | 1,251 mi | 2,328,253 |
| Austin, TX | 1,347 mi | 979,539 |
| San Antonio, TX | 1,417 mi | 1,479,835 |
| Denver, CO | 1,501 mi | 718,877 |
| Phoenix, AZ | 1,998 mi | 1,642,323 |
| San Diego, CA | 2,288 mi | 1,389,526 |
| Los Angeles, CA | 2,325 mi | 3,857,263 |
| Seattle, WA | 2,329 mi | 754,195 |
| San Jose, CA | 2,429 mi | 990,138 |
| San Francisco, CA | 2,484 mi | 830,235 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Chevy Chase, MD | 34 mi | 3 |
| Washington, DC | 35 mi | 234 |
| Arlington, VA | 39 mi | 224 |
| McLean, VA | 40 mi | 169 |
| Alexandria, VA | 42 mi | 6 |
| Reston, VA | 46 mi | 10 |
| Springfield, VA | 47 mi | 1 |
| Ashburn, VA | 50 mi | 15 |
| Newark, DE | 52 mi | 8 |
| Wilmington, DE | 65 mi | 2 |
| Philadelphia, PA | 93 mi | 165 |
| Fort Washington, PA | 95 mi | 2 |
| Marlton, NJ | 99 mi | 13 |
| Bethlehem, PA | 113 mi | 3 |
| Atlantic City, NJ | 116 mi | 5 |
Leidos is the employer in this listing. See all its open jobs here →
Company description (from The Muse): Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
size: Large Size; industries: Information Technology; locations on The Muse: Reston, VA.
It is among the 200 largest US-headquartered employers in our list, with about 47,000 employees worldwide (year not stated). Company page with headquarters, state economy and official links →
These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.
The employer's profile on The Muse →
What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".
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A senior level role in technology (product management) listed 2 days ago. The full description is on this page and on The Muse.
Baltimore, MD.
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in Baltimore is $1,331 a month and median household income $62,177 (ACS 2020–2024).
It was posted on 2026-11-06 (2 days ago). Jobs older than 90 days are not shown.
Yes: browse product management jobs in Maryland.
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