Sr. Data Analyst, Customer Analytics (Insurance)

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-15

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The Sr. Data Analyst will be a foundational member of the newly formed Customer Analytics team within Client Success. This role will turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC's client base. The ideal candidate combines deep technical skills with strong business acumen and a passion for customer-centric storytelling through data.

This role is critical to building a scalable Client Analytics function that helps CCC's Client Success organization move from reactive reporting to proactive, insight-led client partnership. The analyst will help identify client trends, adoption opportunities, reporting gaps, and business risks, then translate those findings into clear recommendations that support retention, growth, and stronger client outcomes.

Salary range is:
$$84,724 - $120,000.00
This position is bonus and/or commission eligible.

Key Responsibilities:

• Insight development to improve customer performance and Connect analytics outputs to measurable outcomes such as product adoption, expansion opportunity, operational efficiency, and client satisfaction
• Design, build, and maintain BI dashboards and reports tracking customer health metrics, adoption, churn risk, and engagement
• Own core dashboards and repeatable analytics and reporting deliverables
• Contributes measurable improvements in reporting efficiency, client insight quality, and adoption analytics
• Cross-functional partnership with Client Success leadership, Product, Sales, and Operations
• Advanced analytics: regression, clustering, predictive modeling for customer behavior forecasting
• Data governance and quality monitoring
• Stakeholder communication - translating complex findings into clear narratives
• Process improvement and analytics workflow automation

• 5+ years in analytics, BI, or data analyst roles (ideally supporting Customer Success or customer-facing functions)
• Advanced SQL skills
• Proficiency in Tableau, Power BI, Looker, or similar BI tools
• Statistical analysis foundation (regression, ANOVA, cluster analysis, factor analysis)
• Python or R for data analysis and automation
• Exceptional communication skills
• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related field

• Insurance or insurtech industry experience
• Modern data stack tools (dbt, BigQuery, Snowflake)
• Predictive/prescriptive analytics and AI/ML-assisted analysis exposure
• Experience building customer health scores, churn models, or adoption analytics
• CRM platform familiarity (e.g., Salesforce)
• AI literacy including prompt engineering and understanding of agentic AI frameworks
• Intellectual curiosity, ownership mentality, collaboration, adaptability, business acumen
• Judgment, communication, and stakeholder translation skills (per Gartner's "questionneer" concept)

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

Explore around this job

Field: Technology Sub-niche: Data, analytics and AI All jobs at CCC Intelligent Solutions

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Senior Level role in the Technology field (Data, analytics and AI) at CCC Intelligent Solutions. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• The listing mentions a remote or flexible location. Confirm with the employer whether remote work applies to your state: taxes, licensing and benefits can depend on where you live.
• Have code, data work or projects you can show, and be ready to think aloud: many technical interviews test how you reason, not only the answer.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The listing is remote or has no US state we could identify. Read the country guide for pay, taxes, law and cost of living by state.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (366) Software engineering (1880) Cloud, IT and infrastructure (504) Product management (412)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Technology jobs with distances from any of the 20 largest cities.

The employer

CCC Intelligent Solutions is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at CCC Intelligent Solutions

Similar jobs

Same sub-niche: Data, analytics and AI

All Data, analytics and AI jobs → · All Technology sub-niches →

FAQ

What is the Sr. Data Analyst, Customer Analytics (Insurance) job at CCC Intelligent Solutions?

A senior level role in technology (data, analytics and ai) listed 25 days ago. The full description is on this page and on The Muse.

Where is this job?

Remote / flexible (United States). A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-10-15 (25 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse data, analytics and ai jobs in the United States.

Sources and terms

• Job data: The Muse public API (listing dated 2026-10-15). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)