Virtual Network Operator

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-02

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

The VNOC Operator is the first operational line of the remote AV service and is responsible for continuously monitoring the meeting-room estate, responding to alerts and incidents, carrying out structured initial diagnosis and performing approved remote remediation.

The Operator owns the operational progression of incidents. The role does not require deep engineering expertise across every AV technology. Instead, the Operator is expected to understand meeting-room technology sufficiently to interpret alerts, identify the likely area of failure, execute documented diagnostic and remediation procedures, validate recovery and escalate effectively when the issue exceeds defined support boundaries.

The role is designed to be repeatable and scalable within a 24x7 operations environment.

What you will do

Monitor AV and Microsoft Teams Room infrastructure using Utelogy U-Manage/U-Managed and other authorised monitoring platforms. Respond to device-health alerts, offline events, service degradation and user-reported AV incidents. Qualify monitoring alerts to distinguish genuine incidents from transient events, duplicate alerts, maintenance activity or known conditions. Create, categorise, prioritise and maintain accurate incident records within the ITSM platform. Perform initial diagnosis using approved troubleshooting procedures, monitoring data, device status information, logs and remote-management tools. Establish the likely fault domain, for example: (MTR compute, controller/touch panel, camera microphone/audio, display network connectivity, AV peripheral, room-control system).

Carry out approved remote remediation including activities such as device restart, service restart, connection re-establishment and other documented recovery actions. Validate service recovery following remediation rather than closing incidents solely because an alert has cleared. Manage incidents in accordance with agreed priority, SLA and escalation requirements. Recognize incidents requiring SME, onsite engineer, Microsoft/M365, network or other resolver-group intervention. Escalate incidents with sufficient diagnostic information to enable the receiving team to act without unnecessarily repeating first-line investigation. Maintain ownership and visibility of incidents until resolution or formal transfer of ownership in accordance with the service operating model. Communicate incident status clearly to resolver groups, service-management teams and other stakeholders. Follow and provide feedback on knowledge articles, troubleshooting procedures and operational runbooks. Identify repeated alert patterns or recurring incidents and flag these for SME/problem-management review.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required skills and experience

• 1-3 Years of experience in Virtual Network Operations.
• Strong Microsoft Teams Rooms (MTR) and AV Support Knowledge Demonstrated understanding of Microsoft Teams Rooms environments, including room compute devices, cameras, microphones, displays, speakers, touch panels, and other common AV technologies.
• AV Troubleshooting and Fault Isolation Skills Ability to understand AV signal flow and perform structured fault-finding to quickly determine whether issues relate to audio, video, control systems, compute devices, or network connectivity.
• Monitoring and Remote Operations Experience: Experience working with monitoring and NOC platforms, including remote management and support tools. Knowledge of Utelogy is advantageous but not essential.
• IT Service Management and Incident Handling, Experience using ITSM platforms such as ServiceNow, with a solid understanding of incident categorization, prioritization, SLA management, escalation processes, and execution of technical runbooks.
• Networking and Infrastructure Fundamentals, Basic understanding of IP networking concepts, including IP addressing, DNS, DHCP, connectivity testing, ping diagnostics, and interpretation of network status and device health indicators.
• Device Management and Technical Analysis, Ability to collect, analyze, and interpret logs, alerts, telemetry, and device health information, together with a working knowledge of Windows-based meeting room and collaboration devices.
• Relevant Support and Operations Background, Suitable experience may include AV Support Analyst, AV Service Desk, UC/Collaboration Support, Microsoft Teams Support, NOC Analyst, Technical Service Desk with meeting-room support responsibilities, or a Junior AV Engineer transitioning into remote operations.

• Experience with one or more of: Utelogy/Microsoft Teams Rooms Pro Management/Logitech Sync/Logitech Rally/Rally Bar/Tap products/Lenovo Teams Room solutions/Q-SYS/Crestron/Shure conferencing products/AV-over-IP/Dante/HDMI/HDBaseT/Enterprise monitoring or NOC environments.
• The Operator does not need deep engineering knowledge of Crestron programming, Q-SYS DSP design, Dante network design, complex AV-over-IP architecture or every manufacturer in the estate.

Explore around this job

Field: Sales and Customers Sub-niche: Account management All jobs at Kyndryl

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About the role

This is a Mid Level role in the Sales and Customers field (Account management) at Kyndryl. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

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FAQ

What is the Virtual Network Operator job at Kyndryl?

A mid level role in sales and customers (account management) listed 6 days ago. The full description is on this page and on The Muse.

Where is this job?

Remote / flexible (United States). A remote or flexible location is listed; confirm with the employer which states are accepted.

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How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

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How old is this listing?

It was posted on 2026-11-02 (6 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse account management jobs in the United States.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-02). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
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Sources

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