Client Services Manager

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-09-16

Job description

Title: Client Services Manager

Department: SEO Career & Alternative Investments

Report to: Director, Partnership Management

Compensation: $70,500 - $83,000

FLSA: Exempt

Employee Type: Full-Time, Regular

Location: New York, NY

Work Arrangement: Hybrid - 3 days/week in the SEO office at 55 Exchange Place, New York, NY 10005

ABOUT SEO

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.

POSITION OVERVIEW

The Client Services Manager is a strategic and tactical liaison to SEO's alternative investment partners and Conference (AICON) Sponsors, and a key operational driver of SEO's programming. This role supports management of the end-to-end partner relationship for a portfolio of 50+ alternative investment partners — collecting recruiting needs, communicating to program teams, and ensuring they are met to partners' satisfaction — while also supporting the execution of the SEO Alternative Investments Conference (AICON) and Limited Partner (LP) programming. The role maintains a comprehensive strategic plan spanning marketing, communications, tracking, and data maintenance, and supports the Director, Partnership Management and the Associate Director, AICON & E&F (Endowment & Foundations) in maintaining positive, professional relationships across the SEO community.

Partnership Management

• Act as the client contact support for Director, Partnership Management, across a portfolio of 50+ alternative investment partners.
• Support the Associate Director, AICON and E&F in managing and maintaining conference sponsorships.
• Attend partner meetings, documenting meeting notes and action items.
• Coordinate the internal partner access process, sharing candidate resumes/profiles with partners, tracking responses, and measuring outcomes.
• Create partner registration forms for SEO events using tools such as Monday.com and Google Docs.
• Manage and update the SEO partner portal.
• Create, distribute, and track contribution invoices and contribution acknowledgement letters for partners and/or Sponsors.
• Attend program and partner in-person events outside of business hours as needed. Some programs may require air or train travel 1-3 times per year.

Program Operations & Management

• Support Associate Director for the seamless execution of AICON, including sponsorship outreach, marketing, tracking, invoices, data collection, reporting, speakers, and other conference-related tasks.
• Facilitate the set-up of LP events, managing Zoom, Monday boards, attendance tracking, marketing, correspondence, and reporting.
• Develop plans and workflows, manage the programming calendar, and track milestones.
• Support event planning and execution in partnership with the AICON/LP team, including researching, sourcing, and coordinating with vendors and sponsors to secure venues, catering, and speakers; develop run-of-shows and communication plans for participants, partners, and vendors.
• Coordinate with partners and internal operations teams to host webinars and educational events.
• Provide timely responses to inquiries from attendees, partners, and sponsors, exercising sound judgment in resolving and escalating customer service issues.

Cross-Department Collaboration with Program Teams

• Communicate partner hiring needs and role specs to program and recruiting teams, and ensure they stay updated on partner needs.
• Coordinate with program teams to develop resume books for partner recruitment needs.
• Track and follow up on partner event attendance with Program Managers.
• Fill all partner requests to their satisfaction.

Marketing & Outreach

• Liaise with the SEO Marketing & Communications team to create and distribute marketing materials, promotional content, and partner newsletters via social media, email, partner platforms, and other mediums.

Data & Analytics

• Leverage Monday.com and other project management tools to track and organize program deliverables, partner factsheets, requisitions, engagement data, renewals, event planning, and hires.
• Create goals and KPIs to evaluate processes and inform recommendations for continuous improvement.
• Track program and partner data; retain accountability for data accuracy and management.
• Provide ad-hoc reporting support to the Director, Associate Director, and other team members as needed.
• Perform other duties as assigned in service of SEO's Career & Alternative Investments team objectives and SEO's mission.

QUALIFICATIONS

• Bachelor's degree required.
• 3+ years of professional work experience in client services, account management, partnerships, and/or program management, including experience as a point of contact in a client-facing role.
• Direct experience in nonprofit or educational program management is a plus.
• Event planning and coordination experience for large-scale conferences is a plus.
• A background in or working knowledge of financial services, private equity, or corporate staffing is preferred.

COMPETENCIES & SKILLS

• Passion for SEO: A deep curiosity and awareness of the barriers to entry and obstacles facing pre-professionals launching careers in Corporate America, and a dedication to closing those opportunity gaps.
• Creativity & Innovation: An ability to generate new ideas by drawing on diverse sources of information (including arts, culture, data, and insights), grounding ideas in evidence, and evaluating creative solutions for continuous improvement.
• Relationship Management & Building: Proven ability to build relationships across (and outside of) an organization, influence key stakeholders, and deliver high-touch service as both a self-starter and team player who centers the partner and participant experience and SEO's mission. Able to quickly gain a working knowledge of how distinct parts of SEO's organization function and develop a deep understanding of partner needs.
• Strategic Communication: Excellent verbal, written, and interpersonal communication skills, understandable to a diverse audience including candidates, interns, partners, and executive team members. Exemplary attention to detail, copywriting, and proofing; expertise in drawing meaningful insights from data to tell a narrative and operationalize solutions; comfortable speaking and presenting in public and matching narrative and tone to audience.
• Initiative: Proactive in identifying ways to contribute to SEO's goals by setting achievable objectives, addressing problems head-on, preparing for contingencies, and identifying opportunities as they arise.
• Critical Thinking & Flexibility: The capacity to anticipate needs, use the best resources, and employ careful decision-making; able to adjust to changes and work demands quickly while maintaining strategic and tactical vision to complete work efficiently.
• Independence, Teamwork & Collaboration: The ability to be both a self-starter and a team player, building people-first relationships that center SEO's mission.
• Project Management: An affinity for strategic planning with the ability to break down issues into component pieces, build work plans, assume accountability for timelines, lead cross-functional working teams, evaluate data for continuous improvement, and navigate ambiguity.
• Technical/Analytical Proficiency: General technical proficiency within a cloud-based environment, including MS365/MS Office, Box, Monday.com, Zoom, Canva, Salesforce, and intermediate-to-advanced Excel.

COMPENSATION & BENEFITS 

SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

EEOC Policy

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply.

Equal Employment Opportunity is not just the law, it is our commitment.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.

THE ORGANIZATION

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential.

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/.

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at SEO (SPONSORS FOR EDUCATIONAL OPPORTUNITY, INC) Jobs in New York Jobs in New York, NY New York city guide New York state guide Kings County economy

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About the role

This is a Senior Level role in the Sales and Customers field (Customer success and service) at SEO (SPONSORS FOR EDUCATIONAL OPPORTUNITY, INC). Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

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• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in New York, NY. Below is what the official statistics say about living and working there.

How New York compares. Among the 120 largest places in New York, New York is #1 by population, #117 for homeownership (#1 = highest), #115 for long commutes (#1 = fewest), #31 for remote work (#1 = most). Its county, Kings County, is #38 of 62 counties for average pay ($59,980).

The place in numbers

New York has 8,483,844 residents (ACS 2020–2024), about 42.7% of the population of New York. It covers 300 square miles of land, which works out to roughly 28,236 people per square mile. The median age is 38.2, 4% younger than the state median (38.2 against 39.8).

Housing

The median gross rent is $1,821 a month (rent plus utilities), 12% above the state median ($1,821 against $1,621). Over a year that is 27.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $777,600, which is 9.7 times the median household income ($80,483); a ratio above 5 usually means buying is out of reach without savings or a second income. 32.8% of households own their home, 40% below the state average (32.8% against 54.4%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The New York-Newark-Jersey City, NY-NJ metropolitan area has 9,492,000 jobs in the BLS wage survey, and the median pay across all occupations is $61,430 a year, 20% above the national median ($61,430 against $50,980). The biggest occupation groups are office and administrative support (1,109,360 jobs, median $55,080); healthcare support (843,730 jobs, median $40,100); sales and related (751,110 jobs, median $47,540). The area is most specialised in healthcare support (1.8 times) and legal (1.7 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($171,990) and legal ($150,990). In 2026M09 the unemployment rate of Kings County was 5.3%. 63.1% of residents aged 16 and over are in the labour force. The city lies in Kings County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 21.6% drive alone, 44.0% use public transit, 9.2% walk, 16.9% work from home. 41.2% of workers commute 45 minutes or more, 50% above the state average (41.2% against 27.4%).

People and education

41.6% of adults aged 25 and over hold a bachelor's degree or higher, 4% above the state share (41.6% against 40.2%). 36.6% of residents were born outside the United States, 61% above the state share (36.6% against 22.8%). The poverty rate is 17.9%, 28% above the state rate (17.9% against 14.0%).

Climate

The warmest month is Jul, averaging 75°F (23.7°C), and the coolest is Jan at 34°F (1.1°C). About 1,313 mm (52 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Feb the driest (95 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Hoboken (7 miles, rent 61% higher); Jersey City (7 miles, rent 10% higher); Union City (9 miles, rent 16% lower); Bayonne (9 miles, rent 8% lower). Rent differences are against New York; use the Compare tab to put any two cities side by side.

Full guide to New York →New York guideAll jobs in New York

Official links for New York

• Official website of New York: nyc.gov/main
• Census Bureau data profile for New York
• Official state website: ny.gov
• BLS Economy at a Glance: New York

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of New York, NY that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Sales and Customers, where your skills may carry over:

Account management (316) Sales and business development (1467)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far New York, NY is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

SEO (SPONSORS FOR EDUCATIONAL OPPORTUNITY, INC) is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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Similar jobs

Same sub-niche: Customer success and service

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FAQ

What is the Client Services Manager job at SEO (SPONSORS FOR EDUCATIONAL OPPORTUNITY, INC)?

A senior level role in sales and customers (customer success and service) listed 53 days ago. The full description is on this page and on The Muse.

Where is this job?

New York, NY.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in New York is $1,821 a month and median household income $80,483 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-09-16 (53 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in New York.

Sources and terms

• Job data: The Muse public API (listing dated 2026-09-16). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)