Registration and Onboarding Specialist
Robinhood · Chicago, IL · Senior Level · Data, analytics and AI · posted yesterday
Robinhood · Chicago, IL · posted 12 days ago
By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.
| Employer | Robinhood |
|---|---|
| Location | Chicago, Illinois |
| Field | Sales and Customers › Customer success and service |
| Level | Mid Level |
| Source category | Data and Analytics |
| Posted | 2026-10-27 (12 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards!
Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience.
As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers.
This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected 3 days every other week, with no required in-office days during the alternating weeks.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
This role doesn't have a position available right now, but we keep it posted because we're always interested in meeting strong people. If your background aligns with what we're building, someone from our recruiting team will reach out directly.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)$34—$40 USDZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)$33.15—$39 USDClick here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Field: Sales and Customers Sub-niche: Customer success and service All jobs at Robinhood Jobs in Illinois Jobs in Chicago, IL Chicago city guide Illinois state guide Cook County economy Pay for this occupation (BLS) All 47 open jobs for this occupation
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This is a Mid Level role in the Sales and Customers field (Customer success and service) at Robinhood. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.
The closest occupation in the official wage statistics is Customer service representatives (a match by name, so treat it as an estimate). Nationally its median pay is $44,770 a year (BLS OEWS, May 2025), employment is projected to change by -5.3% between 2025 and 2035, and the typical entry route is: High school diploma or equivalent; training: Short-term on-the-job training.
In the Chicago-Naperville-Elgin, IL-IN area the median for this occupation is $47,100 a year with 75,240 jobs (BLS OEWS, May 2025). This is a statistic for the occupation, not an offer from this employer.
Pay by state and metro area for this occupation →
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
This is editorial guidance, not information from the employer.
Know your rights as a candidate and an employee:
The job is in Chicago, IL. Below is what the official statistics say about living and working there.
How Chicago compares. Among the 100 largest places in Illinois, Chicago is #1 by population, #96 for homeownership (#1 = highest), #87 for long commutes (#1 = fewest), #22 for remote work (#1 = most). Its county, Cook County, is #2 of 102 counties for average pay ($86,931).
Chicago has 2,711,226 residents (ACS 2020–2024), about 21.4% of the population of Illinois. It covers 228 square miles of land, which works out to roughly 11,904 people per square mile. The median age is 35.8, 8% younger than the state median (35.8 against 39.0).
The median gross rent is $1,440 a month (rent plus utilities), 13% above the state median ($1,440 against $1,274). Over a year that is 22.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $334,100, which is 4.3 times the median household income ($77,902). 46.0% of households own their home, 31% below the state average (46.0% against 67.1%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The Chicago-Naperville-Elgin, IL-IN metropolitan area has 4,513,280 jobs in the BLS wage survey, and the median pay across all occupations is $54,720 a year, 7% above the national median ($54,720 against $50,980). The biggest occupation groups are office and administrative support (488,940 jobs, median $48,840); transportation and material moving (484,580 jobs, median $45,920); management (404,010 jobs, median $131,890). The area is most specialised in management (1.2 times) and transportation and material moving (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($131,890) and legal ($112,440). In 2026M09 the unemployment rate of Cook County was 4.7%. 67.5% of residents aged 16 and over are in the labour force. The city lies in Cook County; its jobs, pay by industry and GDP are on the county page.
Among workers, 44.8% drive alone, 17.7% use public transit, 5.8% walk, 21.0% work from home. 27.5% of workers commute 45 minutes or more, 39% above the state average (27.5% against 19.7%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.
44.3% of adults aged 25 and over hold a bachelor's degree or higher, 17% above the state share (44.3% against 37.9%). 20.9% of residents were born outside the United States, 42% above the state share (20.9% against 14.8%). The poverty rate is 16.8%, 43% above the state rate (16.8% against 11.8%).
The warmest month is Aug, averaging 73°F (22.6°C), and the coolest is Jan at 28°F (-2.5°C). About 981 mm (39 inches) of precipitation falls in a year; May is the wettest month (117 mm) and Jan the driest (48 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Cicero (4 miles, rent 20% lower); Berwyn (5 miles, rent 16% lower); Oak Park (6 miles, rent 11% higher); Burbank (8 miles, rent 12% lower). Rent differences are against Chicago; use the Compare tab to put any two cities side by side.
Full guide to Chicago →Illinois guideAll jobs in Chicago
These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.
Places within 50 miles (straight line) of Chicago, IL that have a guide, with what living there costs. The last-but-one column divides a year of rent by the median pay of the closest occupation ($47,100 a year), an estimate, not this employer's pay.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| Chicago, IL | 0 mi | $1,440 | $334,100 | $77,902 | 27.5% | 36.7% | Jobs |
| Cicero, IL | 4 mi | $1,154 | $249,400 | $70,842 | 20.3% | 29.4% | — |
| Berwyn, IL | 5 mi | $1,215 | $299,800 | $78,408 | 21.3% | 31.0% | — |
| Oak Park, IL | 6 mi | $1,593 | $465,500 | $110,820 | 28.9% | 40.6% | — |
| Burbank, IL | 8 mi | $1,265 | $275,700 | $80,116 | 26.7% | 32.2% | — |
| Elmwood Park, IL | 9 mi | $1,334 | $339,300 | $91,955 | 31.4% | 34.0% | — |
| Oak Lawn, IL | 9 mi | $1,335 | $281,200 | $83,911 | 27.4% | 34.0% | — |
| Melrose Park, IL | 10 mi | $1,176 | $275,800 | $66,189 | 16.8% | 30.0% | — |
| Elmhurst, IL | 14 mi | $1,975 | $545,400 | $149,644 | 24.5% | 50.3% | — |
| Skokie, IL | 14 mi | $1,552 | $387,200 | $95,337 | 21.0% | 39.5% | — |
| Evanston, IL | 14 mi | $1,762 | $481,200 | $96,434 | 21.6% | 44.9% | — |
| Park Ridge, IL | 15 mi | $1,537 | $551,200 | $142,986 | 22.2% | 39.2% | — |
| Niles, IL | 15 mi | $1,336 | $358,700 | $75,274 | 17.9% | 34.0% | — |
| Westmont, IL | 15 mi | $1,533 | $379,100 | $88,090 | 17.1% | 39.1% | — |
| Morton Grove, IL | 15 mi | $2,164 | $389,100 | $111,116 | 21.8% | 55.1% | — |
| Oak Forest, IL | 16 mi | $1,328 | $255,100 | $91,990 | 27.3% | 33.8% | — |
| Wilmette, IL | 17 mi | $1,978 | $810,600 | $190,662 | 32.6% | 50.4% | — |
| Lombard, IL | 17 mi | $1,948 | $335,700 | $100,362 | 16.2% | 49.6% | — |
| Downers Grove, IL | 18 mi | $1,656 | $449,800 | $115,114 | 20.8% | 42.2% | — |
| Des Plaines, IL | 18 mi | $1,606 | $335,600 | $97,875 | 18.6% | 40.9% | — |
Occupations close to Customer service representatives in the official classification, with pay, outlook and whether there are open jobs for them on this site right now.
| Occupation ⇅ | National median pay ⇅ | Growth 2025–35 ⇅ | Openings a year (US) ⇅ | Open jobs here ⇅ |
|---|---|---|---|---|
| Hotel, motel, and resort desk clerks | $35,070 | +1.8% | 35,500 | none right now |
How far Chicago, IL is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| Chicago, IL | 0 mi | 2,711,226 |
| Indianapolis, IN | 164 mi | 885,860 |
| Columbus, OH | 277 mi | 914,802 |
| Charlotte, NC | 589 mi | 903,844 |
| Philadelphia, PA | 667 mi | 1,579,706 |
| Oklahoma City, OK | 688 mi | 697,125 |
| New York, NY | 718 mi | 8,483,844 |
| Dallas, TX | 799 mi | 1,307,930 |
| Fort Worth, TX | 820 mi | 963,194 |
| Jacksonville, FL | 862 mi | 977,670 |
| Denver, CO | 909 mi | 718,877 |
| Houston, TX | 937 mi | 2,328,253 |
| Austin, TX | 974 mi | 979,539 |
| San Antonio, TX | 1,048 mi | 1,479,835 |
| Phoenix, AZ | 1,445 mi | 1,642,323 |
| San Diego, CA | 1,724 mi | 1,389,526 |
| Seattle, WA | 1,732 mi | 754,195 |
| Los Angeles, CA | 1,749 mi | 3,857,263 |
| San Jose, CA | 1,832 mi | 990,138 |
| San Francisco, CA | 1,885 mi | 830,235 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Arlington Heights, IL | 24 mi | 10 |
| Deerfield, IL | 24 mi | 2 |
| Hoffman Estates, IL | 28 mi | 2 |
| Aurora, IL | 32 mi | 3 |
| Wauwatosa, WI | 87 mi | 1 |
| Holland, MI | 103 mi | 2 |
| Kalamazoo, MI | 112 mi | 2 |
Robinhood is the employer in this listing. See all its open jobs here →
We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).
What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".
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All Customer success and service jobs → · All Sales and Customers sub-niches →
A mid level role in sales and customers (customer success and service) listed 12 days ago. The full description is on this page and on The Muse.
Chicago, IL.
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
The listing does not publish pay. For the closest occupation (Customer service representatives) the national median is $44,770 a year (BLS OEWS, May 2025).
Median rent in Chicago is $1,440 a month and median household income $77,902 (ACS 2020–2024).
It was posted on 2026-10-27 (12 days ago). Jobs older than 90 days are not shown.
Yes: browse customer success and service jobs in Illinois.
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