Supervisor, Service Activation

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-07

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Responsible for coaching, development and supervision of a team of Service Activation Representatives. Accountable for meeting and exceeding established objectives.

Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.

Oversees the daily operations of the Service Activation Team, provide staff guidance and support to attain quality customer service.
Provides both ongoing training and training for newly hired Service Activation Agents.
Minimize the escalation of customer complaints and work to retain lost sales.
Trains and evaluate departmental personnel to comply with set standards in providing customer service.
Provides guidance to staff with order processing questions/issues, service complaints; answer questions regarding services and products; provides instruction on troubleshooting techniques including escalation procedures to be used with business partners.
Generates reports for management as required.
Hires, evaluates, coaches and counsels' personnel in the performance of their duties.
Responsible for the development and ongoing performance management of assigned personnel
Interfaces with other departments through written and verbal communications to handle customer situations; research customer complaints and process correcting orders into the computer systems.
Performs other duties as requested by the supervisor.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer & software applications
Ability to work independently in group environment
Ability to effectively address/resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, high call volume
Good/Excellent knowledge of all three lines of business (Cable, HIS, Telephone)
Knowledge of general accounting & billing procedures
Knowledge of office procedures and Company policies
Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing and current offers

Required Education

College course work in business or related field or equivalent experience

Required Related Work Experience and Number of Years

Customer service experience/Supervisory Experience - 5
Telephone, Video, High Speed Data experience - 4

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Ability to maintain confidentiality

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Knowledge of the cable industry - products and services

Preferred Education

Preferred Related Work Experience and Number of Years

Supervisory or leadership experience - 5

WORKING CONDITIONS

Office environment
Flexible work schedule may be required

#LI-TC2
CSU403 2026-80996 CSU403 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees, we are America's Internet Company®.

At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Explore around this job

Field: People, Legal and Administration Sub-niche: Legal and compliance All jobs at Spectrum Jobs in Texas Jobs in San Antonio, TX San Antonio city guide Texas state guide Bexar County economy

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About the role

This is a Mid Level role in the People, Legal and Administration field (Legal and compliance) at Spectrum. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in San Antonio, TX. Below is what the official statistics say about living and working there.

How San Antonio compares. Among the 120 largest places in Texas, San Antonio is #2 by population, #98 for homeownership (#1 = highest), #85 for household income (#1 = highest), #39 for long commutes (#1 = fewest). Its county, Bexar County, is #44 of 254 counties for average pay ($65,875).

The place in numbers

San Antonio has 1,479,835 residents (ACS 2020–2024), about 4.9% of the population of Texas. It covers 499 square miles of land, which works out to roughly 2,966 people per square mile. The median age is 34.9, about the same as the state median (34.9 against 35.6).

Housing

The median gross rent is $1,324 a month (rent plus utilities), 6% below the state median ($1,324 against $1,403). Over a year that is 24.4% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $235,700, which is 3.6 times the median household income ($65,056); a ratio under 4 usually means ownership is within reach for many households. 52.2% of households own their home, 17% below the state average (52.2% against 62.6%).

Work and pay

The San Antonio-New Braunfels, TX metropolitan area has 1,126,880 jobs in the BLS wage survey, and the median pay across all occupations is $47,010 a year, 8% below the national median ($47,010 against $50,980). The biggest occupation groups are office and administrative support (144,930 jobs, median $45,100); food preparation and serving related (119,350 jobs, median $29,100); transportation and material moving (96,820 jobs, median $40,270). The area is most specialised in food preparation and serving related (1.2 times) and installation, maintenance, and repair (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($104,990) and computer and mathematical ($101,100). In 2026M09 the unemployment rate of Bexar County was 4.3%. 64.3% of residents aged 16 and over are in the labour force. The city lies in Bexar County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 68.3% drive alone, 2.0% use public transit, 1.9% walk, 13.5% work from home. 11.0% of workers commute 45 minutes or more, 35% below the state average (11.0% against 16.9%).

People and education

29.0% of adults aged 25 and over hold a bachelor's degree or higher, 14% below the state share (29.0% against 33.8%). 15.0% of residents were born outside the United States, 15% below the state share (15.0% against 17.6%). The poverty rate is 17.1%, 24% above the state rate (17.1% against 13.8%).

Climate

The warmest month is Aug, averaging 85°F (29.6°C), and the coolest is Jan at 50°F (10.1°C). About 779 mm (31 inches) of precipitation falls in a year; May is the wettest month (100 mm) and Feb the driest (36 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Timberwood Park (17 miles, rent 51% higher); Schertz (18 miles, rent 25% higher); Cibolo (20 miles, rent 60% higher); New Braunfels (30 miles, rent 25% higher). Rent differences are against San Antonio; use the Compare tab to put any two cities side by side.

Full guide to San Antonio →Texas guideAll jobs in San Antonio

Official links for San Antonio

• Official website of San Antonio: sa.gov
• Census Bureau data profile for San Antonio
• Official state website: texas.gov
• BLS Economy at a Glance: Texas

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of San Antonio, TX that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in People, Legal and Administration, where your skills may carry over:

Recruiting and human resources (407) Administration and office (228)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far San Antonio, TX is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Spectrum is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Spectrum provides a full range of advanced broadband services, including video entertainment programming, internet access, and home phone service.

size: Large Size; industries: Media, Technology, Telecom; locations on The Muse: Charlotte, NC, Denver, CO, St. Louis, MO, Stamford, CT.

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Spectrum

Similar jobs

Same sub-niche: Legal and compliance

More jobs in San Antonio, TX

All Legal and compliance jobs → · All People, Legal and Administration sub-niches →

FAQ

What is the Supervisor, Service Activation job at Spectrum?

A mid level role in people, legal and administration (legal and compliance) listed 2 days ago. The full description is on this page and on The Muse.

Where is this job?

San Antonio, TX.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in San Antonio is $1,324 a month and median household income $65,056 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-07 (2 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse legal and compliance jobs in Texas.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-07). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)