Onboarding Customer Success Manager
Palo Alto Networks · Boston, MA · Senior Level · Customer success and service · posted 2 days ago
Palo Alto Networks · New York, NY · posted 67 days ago
By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.
| Employer | Palo Alto Networks |
|---|---|
| Location | New York, New York |
| Field | Technology › Software engineering |
| Level | Senior Level |
| Source category | Software Engineering |
| Posted | 2026-09-03 (67 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
Our Mission
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Summary
Chronosphere
Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow.
About the role
Our product is an industrial-scale software-as-a-service observability platform. You will drive implementation and delivery of high-impact features within Control, the team building Chronosphere's telemetry control, traffic shaping, and cost control system. This system gives customers fine-grained control over their observability data, complexity, and noise while preserving signal and performance.
You will collaborate directly with Product, Design, and Engineering peers to build intuitive capabilities that empower customers to shape telemetry traffic, manage high-cardinality data, and enforce usage policies and budgets across their organization, operating at data volumes spanning hundreds of millions of telemetry events per second.
You will
● Design, implement, and test enhancements to Control APIs and services, including rule evaluation, policy enforcement, advanced optimizations, and real-time usage insights, using Go on Kubernetes / GCP.
● Build scalable systems for telemetry shaping and cost control, such as ingest policies, aggregation, sampling policies, utility scores & recommendations, and usage-based controls.
● Partner closely with Product and Design to deliver customer-facing experiences that make it easy to understand telemetry cost drivers and take safe, effective action.
● Own the operational quality of what you ship: instrumentation, alerting, debugging, incident response, and performance tuning for production workloads.
● Collaborate across product, design, platform, infrastructure, and developer experience teams to integrate Control decisions into the broader ingestion, query, and storage ecosystem.
What you will achieve
In the first month, you will build a deep understanding of Chronosphere's platform and begin contributing to Control features. You will learn how customers use observability at scale, how telemetry flows through the system, and where telemetry shaping and cost control create leverage.
Within 90 days, you will have shipped several impactful enhancements to Control and contributed to designs shaping the direction of the system. You will become a go-to person in one or more areas, such as rule evaluation, cardinality controls, usage insights, or production reliability.
Qualifications
You have
● Curiosity and motivation to learn deep, complex domains.
● A proven track record building high-quality, scalable systems, including experience working on complex, performance-sensitive services in production.
● Strong skills in a systems language such as Go, C++, Java, C#, or Rust. Knowing a specific language isn't important; what matters is fluency built through real-world engineering work.
● A habit of seeking feedback to improve your work and the ability to ask for help when you need it.
● The ability to independently own projects from inception to delivery (plan, gather requirements, collaborate with stakeholders, and execute with operational maturity).
● Excitement for working on a product engineering team and building features that create direct customer value, especially around cost control, optimizations, and reliability.
● A flexible, collaborative working style. We're a small team operating in a rapidly evolving space, and we're looking for people who will help build a supportive, high-trust environment.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
- /yr
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Field: Technology Sub-niche: Software engineering All jobs at Palo Alto Networks Jobs in New York Jobs in New York, NY New York city guide New York state guide Kings County economy
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This is a Senior Level role in the Technology field (Software engineering) at Palo Alto Networks. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
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The job is in New York, NY. Below is what the official statistics say about living and working there.
How New York compares. Among the 120 largest places in New York, New York is #1 by population, #117 for homeownership (#1 = highest), #115 for long commutes (#1 = fewest), #31 for remote work (#1 = most). Its county, Kings County, is #38 of 62 counties for average pay ($59,980).
New York has 8,483,844 residents (ACS 2020–2024), about 42.7% of the population of New York. It covers 300 square miles of land, which works out to roughly 28,236 people per square mile. The median age is 38.2, 4% younger than the state median (38.2 against 39.8).
The median gross rent is $1,821 a month (rent plus utilities), 12% above the state median ($1,821 against $1,621). Over a year that is 27.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $777,600, which is 9.7 times the median household income ($80,483); a ratio above 5 usually means buying is out of reach without savings or a second income. 32.8% of households own their home, 40% below the state average (32.8% against 54.4%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The New York-Newark-Jersey City, NY-NJ metropolitan area has 9,492,000 jobs in the BLS wage survey, and the median pay across all occupations is $61,430 a year, 20% above the national median ($61,430 against $50,980). The biggest occupation groups are office and administrative support (1,109,360 jobs, median $55,080); healthcare support (843,730 jobs, median $40,100); sales and related (751,110 jobs, median $47,540). The area is most specialised in healthcare support (1.8 times) and legal (1.7 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($171,990) and legal ($150,990). In 2026M09 the unemployment rate of Kings County was 5.3%. 63.1% of residents aged 16 and over are in the labour force. The city lies in Kings County; its jobs, pay by industry and GDP are on the county page.
Among workers, 21.6% drive alone, 44.0% use public transit, 9.2% walk, 16.9% work from home. 41.2% of workers commute 45 minutes or more, 50% above the state average (41.2% against 27.4%).
41.6% of adults aged 25 and over hold a bachelor's degree or higher, 4% above the state share (41.6% against 40.2%). 36.6% of residents were born outside the United States, 61% above the state share (36.6% against 22.8%). The poverty rate is 17.9%, 28% above the state rate (17.9% against 14.0%).
The warmest month is Jul, averaging 75°F (23.7°C), and the coolest is Jan at 34°F (1.1°C). About 1,313 mm (52 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Feb the driest (95 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Hoboken (7 miles, rent 61% higher); Jersey City (7 miles, rent 10% higher); Union City (9 miles, rent 16% lower); Bayonne (9 miles, rent 8% lower). Rent differences are against New York; use the Compare tab to put any two cities side by side.
Full guide to New York →New York guideAll jobs in New York
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Places within 50 miles (straight line) of New York, NY that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| New York, NY | 0 mi | $1,821 | $777,600 | $80,483 | 41.2% | n/a | Jobs |
| Hoboken, NJ | 7 mi | $2,938 | $895,100 | $180,579 | 38.7% | n/a | — |
| Jersey City, NJ | 7 mi | $2,007 | $566,900 | $97,710 | 36.0% | n/a | Jobs |
| Union City, NJ | 9 mi | $1,537 | $471,600 | $64,310 | 27.9% | n/a | — |
| Bayonne, NJ | 9 mi | $1,682 | $460,100 | $83,887 | 31.0% | n/a | — |
| West New York, NJ | 9 mi | $1,716 | $465,600 | $71,729 | 30.6% | n/a | — |
| Secaucus, NJ | 11 mi | $2,391 | $571,900 | $139,821 | 33.9% | n/a | Jobs |
| Cliffside Park, NJ | 11 mi | $1,837 | $588,200 | $93,452 | 33.1% | n/a | — |
| Edgewater, NJ | 11 mi | $2,579 | $715,700 | $124,050 | 43.6% | n/a | — |
| Fairview, NJ | 11 mi | $1,694 | $511,400 | $63,606 | 25.4% | n/a | — |
| Kearny, NJ | 11 mi | $1,720 | $459,400 | $79,154 | 26.6% | n/a | — |
| Woodmere, NY | 12 mi | $2,720 | $975,400 | $172,537 | 45.7% | n/a | — |
| North Valley Stream, NY | 12 mi | $3,059 | $613,800 | $142,733 | 36.1% | n/a | — |
| Valley Stream, NY | 12 mi | $2,124 | $616,100 | $133,190 | 34.5% | n/a | — |
| Elmont, NY | 12 mi | $2,209 | $602,900 | $114,217 | 35.9% | n/a | — |
| Harrison, NJ | 13 mi | $2,226 | $505,800 | $93,013 | 42.0% | n/a | — |
| Newark, NJ | 13 mi | $1,392 | $373,700 | $52,060 | 25.1% | n/a | Jobs |
| North Arlington, NJ | 13 mi | $1,738 | $474,500 | $94,201 | 29.5% | n/a | — |
| Floral Park, NY | 13 mi | $2,243 | $789,600 | $150,084 | 32.3% | n/a | — |
| Fort Lee, NJ | 13 mi | $2,270 | $448,000 | $107,274 | 34.3% | n/a | — |
We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:
Cybersecurity (366) Data, analytics and AI (1991) Cloud, IT and infrastructure (504) Product management (412)
How far New York, NY is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| New York, NY | 0 mi | 8,483,844 |
| Philadelphia, PA | 77 mi | 1,579,706 |
| Columbus, OH | 479 mi | 914,802 |
| Charlotte, NC | 532 mi | 903,844 |
| Indianapolis, IN | 646 mi | 885,860 |
| Chicago, IL | 718 mi | 2,711,226 |
| Jacksonville, FL | 834 mi | 977,670 |
| Oklahoma City, OK | 1,327 mi | 697,125 |
| Dallas, TX | 1,371 mi | 1,307,930 |
| Fort Worth, TX | 1,401 mi | 963,194 |
| Houston, TX | 1,419 mi | 2,328,253 |
| Austin, TX | 1,512 mi | 979,539 |
| San Antonio, TX | 1,583 mi | 1,479,835 |
| Denver, CO | 1,625 mi | 718,877 |
| Phoenix, AZ | 2,141 mi | 1,642,323 |
| Seattle, WA | 2,407 mi | 754,195 |
| San Diego, CA | 2,427 mi | 1,389,526 |
| Los Angeles, CA | 2,459 mi | 3,857,263 |
| San Jose, CA | 2,550 mi | 990,138 |
| San Francisco, CA | 2,602 mi | 830,235 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Brooklyn, NY | 1 mi | 1 |
| Jersey City, NJ | 7 mi | 108 |
| Manhattan, NY | 8 mi | 3 |
| Iselin, NJ | 21 mi | 2 |
| Mahwah, NJ | 31 mi | 2 |
| Deer Park, NY | 33 mi | 17 |
| Darien, CT | 38 mi | 11 |
| Lakewood, NJ | 42 mi | 2 |
| Marlton, NJ | 74 mi | 13 |
| Bethlehem, PA | 75 mi | 3 |
| Fort Washington, PA | 75 mi | 2 |
| Philadelphia, PA | 77 mi | 165 |
| Atlantic City, NJ | 93 mi | 5 |
| Wilmington, DE | 106 mi | 2 |
| Newark, DE | 118 mi | 8 |
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A senior level role in technology (software engineering) listed 67 days ago. The full description is on this page and on The Muse.
New York, NY.
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The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in New York is $1,821 a month and median household income $80,483 (ACS 2020–2024).
It was posted on 2026-09-03 (67 days ago). Jobs older than 90 days are not shown.
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