Customer Service Representative

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-17

Job description

Eaton's ES AMER ARS PDCAD division is currently seeking a Customer Service Representative. This position is ONSITE Monday-Friday 8:00am-4:30pm at our Omaha NE Eaton facility.

As a part of the Customer Service team, you will perform a variety of duties to support the organizational unit, from order entry to shipment, communicating via written and oral channels with internal and external Eaton customers. In this role you will provide help maintain and support data for plant monthly financial goals, scheduling of customer orders, provide timely updates to all stakeholders, assist in maintaining OTP/AWSD plant metrics (specific suffixes), and assist in the preparation or revision of ISO work instructions. As part of a growing team, you will also provide back-up for other Customer Service positions within the local department as needed.

The expected annual salary range for this role is $56000 - $83000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

In this role:
• Perform customer service functions for your assigned product lines to include but not limited to; routine order maintenance, accurate/timely order updates for internal and external stakeholders, scheduling/rescheduling of orders, support setting up customer visits, and generally providing a voice for the customer within the plant.
• Creation and maintenance of online order folders to facilitate the plant/customer record keeping process.
• Processing and/or distribution of Vista/SAP change notices to appropriate personnel.
• Rejects/Approves Vista/SAP change notices related to general order system maintenance to include order address changes, shipping methods, do not ship before requirements, progress billing, and other customer centric requests.
• Provide back-up functions for other customer service roles within the team.
• Champion Customer Satisfaction Metrics (OTP/AWSD) to drive accurate monthly reporting to our sales organization.
• Responsible for rescheduling orders in a timely manner for the purpose of maintaining accurate schedules.
• Scheduling of aftermarket parts orders and any other specified product line orders based on capacity constraints and customer specific needs (using ERP such as AS400 & CRM tools).
• Responsible for creating/updating monthly forecast data for specific product lines to support the monthly accounting sales forecasts within the plant.
• Attend weekly production meetings for the purpose of facilitating a real time bi-lateral communication channel between our manufacturing operation and valued customers. Acting as the voice of the customer to assure their needs and desires are addressed during the order life cycle.
• Maintain customer order information within company ERP & CRM systems in an accurate manner, assisting in development of new work schedules for delayed shipments.
• Work with engineering/drafting departments to maintain/communicate order milestones (i.e., drawing schedule dates & expectations).
• Responsible for physical and digital 5S activities
• Responsible for participating in all assigned plant specific MESH training activities.

Qualifications:

BASIC REQUIRED QUALIFICATIONS:

• Associates degree from an accredited institution in business or a related field, or pursuing an associates degree with a graduation date of December 2026 in business or a related field
• Experience in a manufacturing/operations environment
• No relocation assistance is offered for this position. All candidates must currently reside within 50 miles Omaha NE to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STM OPT plans, F-1 to H-1B, H1-B cap registration, O-1, E-3, TN status, 1-485 job portability, etc

• 3 year of experience working in an industrial manufacturing environment
• 1 year of experience in SAP or other ERP systems
• Experience making process improvements
• 1 year of experience in expediting/scheduling and order fulfillment
  
  #LI-MI1

• Proficient in Microsoft office suite (Outlook, Word, Excel, etc.)
• Effective communication skills written and ora communication skills
• Proficient time management skills, ability to work within cross-functional teams, able to drive for results independently, and possessing strong multitasking skillsets.

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at Eaton Jobs in Nebraska Jobs in Omaha, NE Omaha city guide Nebraska state guide Douglas County economy Pay for this occupation (BLS) All 47 open jobs for this occupation

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About the role

This is a Mid Level role in the Sales and Customers field (Customer success and service) at Eaton. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

The closest occupation in the official wage statistics is Customer service representatives (a match by name, so treat it as an estimate). Nationally its median pay is $44,770 a year (BLS OEWS, May 2025), employment is projected to change by -5.3% between 2025 and 2035, and the typical entry route is: High school diploma or equivalent; training: Short-term on-the-job training.

In the Omaha, NE-IA area the median for this occupation is $44,260 a year with 8,810 jobs (BLS OEWS, May 2025). This is a statistic for the occupation, not an offer from this employer.

Pay by state and metro area for this occupation →

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Omaha, NE. Below is what the official statistics say about living and working there.

How Omaha compares. Among the 40 largest places in Nebraska, Omaha is #1 by population, #3 for remote work (#1 = most), #6 for college degrees (#1 = most), #34 for homeownership (#1 = highest). Its county, Douglas County, is #2 of 93 counties for average pay ($67,868).

The place in numbers

Omaha has 488,837 residents (ACS 2020–2024), about 24.7% of the population of Nebraska. It covers 143 square miles of land, which works out to roughly 3,420 people per square mile. The median age is 35.3, 5% younger than the state median (35.3 against 37.2).

Housing

The median gross rent is $1,187 a month (rent plus utilities), 11% above the state median ($1,187 against $1,072). Over a year that is 19.5% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $245,500, which is 3.4 times the median household income ($73,201); a ratio under 4 usually means ownership is within reach for many households. 57.4% of households own their home, 14% below the state average (57.4% against 66.5%).

Work and pay

The Omaha, NE-IA metropolitan area has 498,100 jobs in the BLS wage survey, and the median pay across all occupations is $49,660 a year, about the same as the national median ($49,660 against $50,980). The biggest occupation groups are office and administrative support (55,630 jobs, median $47,100); food preparation and serving related (48,260 jobs, median $34,270); sales and related (43,380 jobs, median $37,540). The area is most specialised in personal care and service (1.4 times) and construction and extraction (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($108,120) and computer and mathematical ($96,400). In 2026M09 the unemployment rate of Douglas County was 2.6%. 69.0% of residents aged 16 and over are in the labour force. The city lies in Douglas County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 71.8% drive alone, 1.0% use public transit, 1.7% walk, 15.1% work from home. 5.2% of workers commute 45 minutes or more, 26% below the state average (5.2% against 7.0%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

40.1% of adults aged 25 and over hold a bachelor's degree or higher, 16% above the state share (40.1% against 34.6%). 11.3% of residents were born outside the United States, 41% above the state share (11.3% against 8.0%). The poverty rate is 13.5%, 27% above the state rate (13.5% against 10.6%).

Climate

The warmest month is Jul, averaging 78°F (25.5°C), and the coolest is Jan at 23°F (-5.1°C). About 786 mm (31 inches) of precipitation falls in a year; May is the wettest month (121 mm) and Jan the driest (19 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Ralston (4 miles, similar rent); La Vista (6 miles, rent 11% higher); Chalco (7 miles, similar rent); Papillion (8 miles, rent 7% higher). Rent differences are against Omaha; use the Compare tab to put any two cities side by side.

Full guide to Omaha →Nebraska guideAll jobs in Omaha

Official links for Omaha

• Official website of Omaha: cityofomaha.org
• Census Bureau data profile for Omaha
• Official state website: nebraska.gov
• BLS Economy at a Glance: Nebraska

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

Occupations close to Customer service representatives in the official classification, with pay, outlook and whether there are open jobs for them on this site right now.

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Sales and Customers jobs with distances from any of the 20 largest cities.

The employer

Eaton is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Eaton

Similar jobs

Same sub-niche: Customer success and service

More jobs in Omaha, NE

All Customer success and service jobs → · All Sales and Customers sub-niches →

FAQ

What is the Customer Service Representative job at Eaton?

A mid level role in sales and customers (customer success and service) listed 22 days ago. The full description is on this page and on The Muse.

Where is this job?

Omaha, NE.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay. For the closest occupation (Customer service representatives) the national median is $44,770 a year (BLS OEWS, May 2025).

What is the cost of living there?

Median rent in Omaha is $1,187 a month and median household income $73,201 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-17 (22 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in Nebraska.

Sources and terms

• Job data: The Muse public API (listing dated 2026-10-17). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)