Provide premium software support and services to Ensono mainframe clients as they relate to CICS.
Key Areas of Focus for this Role
Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
Provide primary support for reported problems related to CICS TS and related OEM software products.
Provide support on 24 x 7 x 365 basis and in multiple time zones.
Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.
Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer's disaster recovery plans.
Adhere to a schedule that efficiently manages resources and allows timely implementations.
Follow ITSM change control procedures g:
Implementing vendor product specific corrections ("fixes") and
Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer
undefined
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications
Bachelor's degree required and/or equivalent work experience.
5+ years experience on the zSeries (mainframe) platform including "hands on" technical experience (installation and maintenance of products) related to CICS TS and OEM product support.
Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.
Thorough working knowledge and experience with the use of IBM's SMP/E.
Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
Thorough working knowledge of products used to monitor performance of CICS TS regions.
Self-motivated and able to work independently.
Must be able to multi-task and work under short deadlines and in high pressure situations.
Excellent communication skills (written, verbal and presentations)
Ability to work as part of a team, as well as independently.
Standard Working Hours:
Shift: 8AM to 5PM Local time
Oncall, overtime and scheduled weekend work required
Why Ensono?
Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.
Some of our benefits include:
Unlimited Paid Days Off
Three health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
Paid childbearing and paternal leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Sabbatical leave
Wellness program
Flexible work schedule
As of the date of this posting, a good faith estimate of the current pay scale for this role is $65,000 to $123,000 salary, based on a fulltime schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, includean annual bonus plan based on company and individual performanceand an equity grant under our Associate Equity Appreciation Program.
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].
You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.
About the role
This is a Senior Level role in the Operations and Management field (Program management) at Ensono. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
How to prepare and behave
This is editorial guidance, not information from the employer.
Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.
The listing mentions a remote or flexible location. Confirm with the employer whether remote work applies to your state: taxes, licensing and benefits can depend on where you live.
The listing is remote or has no US state we could identify. Read the country guide for pay, taxes, law and cost of living by state.
Where to live
The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.
Career paths
We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:
This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Operations and Management jobs with distances from any of the 20 largest cities.
We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).
What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".
What is the Mainframe Systems Programmer - CICS job at Ensono?
A senior level role in operations and management (program management) listed 22 days ago. The full description is on this page and on The Muse.
Where is this job?
Remote / flexible (United States). A remote or flexible location is listed; confirm with the employer which states are accepted.
How do I apply?
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
How much does it pay?
The listing does not publish pay, and we could not match the title to one official occupation.
What is the cost of living there?
See the state or country guide for rent, income and taxes.
How old is this listing?
It was posted on 2026-10-17 (22 days ago). Jobs older than 90 days are not shown.
Are there similar jobs?
Yes: browse program management jobs in the United States.
Sources and terms
Job data: The Muse public API (listing dated 2026-10-17). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.
AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.