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Manager, Engineering Program Management - Customer Systems

Apple · Austin, TX · posted 19 days ago

In short: Manager, Engineering Program Management - Customer Systems at Apple in Austin, TX, posted 19 days ago.

By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.

Appleemployer
Austin, TXlocation
Manufacturing and hardware engsub-niche
19 days agoposted
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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-20

EmployerApple
LocationAustin, Texas
FieldEngineering, Construction and Energy › Manufacturing and hardware engineering
LevelSenior Level
Source categorySoftware Engineering
Posted2026-10-20 (19 days ago)
Work arrangementOn-site at the location listed
PayNot published in the source listing

Job description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

At Apple, we don't just work. We innovate, create, and redefine what's possible. Every customer interaction is a chance to amaze, inspire, and connect, and by obsessing over the smallest details, we create experiences that leave a lasting impact.

The Customer Systems Platform Services team builds the next generation of contact center solutions at Apple. These platforms carry hundreds of millions of customer contacts a year across AppleCare and Retail. We are looking for an exceptional leader to build and lead our Engineering Program Management team: someone with a sharp technical mind, real financial and operational rigor, and the conviction to challenge how things have always been done.

Description

As the Manager of Engineering Program Management for Customer Systems, you will lead a team of Engineering Program Managers delivering complex, multi-year platform initiatives across a global contact center footprint. You will own the portfolio roadmap and delivery, the health of the team behind it, and the portfolio's overall budget and total cost of ownership.

This role sits at the intersection of engineering, architecture, and business, partnering daily with Engineering leaders, Solution Architects, business stakeholders, and finance partners to turn strategy into executable roadmaps across the business units we support.

Generative AI is central to how this team operates and what it delivers. You will drive adoption of GenAI and agentic tooling, so your team spends its time on judgment rather than administration, and you will be a credible partner to Engineering on the AI capabilities being built into the platform itself. Above all, we are looking for someone who challenges the norm, who looks at an accepted process, vendor roadmap, or architectural assumption and asks whether there is a fundamentally better way, then builds the analysis to prove it.

Preferred Qualifications

Experience delivering large-scale platform migrations or legacy modernization while maintaining business continuity.

Experience with agentic AI, LLM-powered workflows, or conversational AI in a production customer-facing environment.

Experience partnering on vendor selection, contract negotiation, and licensing strategy for enterprise software.

Experience with capacity-based staffing models and onshore/offshore optimization.

Familiarity with data-driven decision-making; comfortable using usage, quality, and cost metrics to guide program direction.

Certifications in Scrum (CSM), Agile, or Project Management (PMP) are a plus.

Sharp analytical mindset and a bias toward simplifying rather than adding process.

Experience in the contact center domain: CCaaS platforms, telephony and routing architecture, workforce management, or agent-facing systems.

Minimum Qualifications

10+ years of experience in technical program or engineering program management, delivering large, complex, cross-functional initiatives end-to-end.

5+ years of direct people management, including hiring, developing, and leading program managers or comparable senior individual contributors across geographically dispersed teams.

Demonstrated ownership of program or portfolio budgets, including forecasting, cost allocation, TCO, and ROI evaluation.

Comfortable owning accountability without full control of the resources delivering the work.

Hands-on experience applying Generative AI tools and LLMs to program execution in areas such as technical documentation, automated status reporting, data synthesis, or decision support.

Strong technical fluency; able to engage directly with engineers and architects, challenge assumptions, and dig into how the work is being done, not only whether it shipped.

Exceptional written and verbal communication skills, with proven experience presenting to and influencing executive leadership.

Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Explore around this job

Field: Engineering, Construction and Energy Sub-niche: Manufacturing and hardware engineering All jobs at Apple Jobs in Texas Jobs in Austin, TX Austin city guide Texas state guide Travis County economy

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Senior Level role in the Engineering, Construction and Energy field (Manufacturing and hardware engineering) at Apple. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Know your rights as a candidate and an employee:

The city

The job is in Austin, TX. Below is what the official statistics say about living and working there.

How Austin compares. Among the 120 largest places in Texas, Austin is #4 by population, #5 for remote work (#1 = most), #111 for homeownership (#1 = highest), #13 for college degrees (#1 = most). Its county, Travis County, is #5 of 254 counties for average pay ($96,267).

The place in numbers

Austin has 979,539 residents (ACS 2020–2024), about 3.2% of the population of Texas. It covers 326 square miles of land, which works out to roughly 3,001 people per square mile. The median age is 34.7, about the same as the state median (34.7 against 35.6).

Housing

The median gross rent is $1,729 a month (rent plus utilities), 23% above the state median ($1,729 against $1,403). Over a year that is 22.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $555,300, which is 5.9 times the median household income ($93,658); a ratio above 5 usually means buying is out of reach without savings or a second income. 43.5% of households own their home, 31% below the state average (43.5% against 62.6%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Austin-Round Rock-San Marcos, TX metropolitan area has 1,293,690 jobs in the BLS wage survey, and the median pay across all occupations is $56,950 a year, 12% above the national median ($56,950 against $50,980). The biggest occupation groups are office and administrative support (159,340 jobs, median $47,770); management (133,950 jobs, median $129,060); food preparation and serving related (120,570 jobs, median $33,280). The area is most specialised in computer and mathematical (1.9 times) and architecture and engineering (1.5 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($129,060) and computer and mathematical ($114,350). In 2026M09 the unemployment rate of Travis County was 3.6%. 75.1% of residents aged 16 and over are in the labour force. The city lies in Travis County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 56.0% drive alone, 2.0% use public transit, 2.5% walk, 30.7% work from home. 10.2% of workers commute 45 minutes or more, 40% below the state average (10.2% against 16.9%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

59.6% of adults aged 25 and over hold a bachelor's degree or higher, 76% above the state share (59.6% against 33.8%). 18.7% of residents were born outside the United States, 7% above the state share (18.7% against 17.6%). The poverty rate is 12.0%, 13% below the state rate (12.0% against 13.8%).

Climate

The warmest month is Aug, averaging 86°F (30.1°C), and the coolest is Jan at 49°F (9.3°C). About 841 mm (33 inches) of precipitation falls in a year; May is the wettest month (111 mm) and Feb the driest (45 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Pflugerville (14 miles, rent 12% higher); Cedar Park (15 miles, rent 7% higher); Round Rock (17 miles, similar rent); Leander (20 miles, rent 12% higher). Rent differences are against Austin; use the Compare tab to put any two cities side by side.

Full guide to Austin →Texas guideAll jobs in Austin

Official links for Austin

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Austin, TX that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:
Place ⇅Distance from the job city ⇅Median rent ⇅Median home value ⇅Median household income ⇅Commute 45+ min ⇅Rent as % of occupation pay ⇅Open jobs there ⇅
Austin, TX0 mi$1,729$555,300$93,65810.2%n/aJobs
Pflugerville, TX14 mi$1,932$402,400$117,79912.3%n/a—
Cedar Park, TX15 mi$1,846$513,600$129,54514.8%n/a—
Round Rock, TX17 mi$1,763$418,600$99,28713.1%n/a—
Leander, TX20 mi$1,939$506,200$139,04822.3%n/a—
Hutto, TX21 mi$2,255$365,700$118,83420.4%n/a—
Kyle, TX22 mi$1,752$334,600$90,32332.1%n/a—
Georgetown, TX26 mi$1,795$429,100$95,06220.8%n/a—
San Marcos, TX31 mi$1,322$310,400$51,28116.2%n/a—
Canyon Lake, TX42 mi$1,327$389,300$97,30140.2%n/a—
New Braunfels, TX47 mi$1,654$339,400$86,02119.5%n/a—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Engineering, Construction and Energy, where your skills may carry over:

Construction and field engineering (189) Energy and utilities (394)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Austin, TX is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:
From ⇅Straight-line distance (miles) ⇅Population of that city ⇅
Austin, TX0 mi979,539
San Antonio, TX74 mi1,479,835
Houston, TX146 mi2,328,253
Fort Worth, TX173 mi963,194
Dallas, TX182 mi1,307,930
Oklahoma City, OK357 mi697,125
Denver, CO768 mi718,877
Phoenix, AZ870 mi1,642,323
Indianapolis, IN926 mi885,860
Jacksonville, FL959 mi977,670
Chicago, IL974 mi2,711,226
Charlotte, NC1,039 mi903,844
Columbus, OH1,067 mi914,802
San Diego, CA1,153 mi1,389,526
Los Angeles, CA1,233 mi3,857,263
Philadelphia, PA1,437 mi1,579,706
San Jose, CA1,459 mi990,138
New York, NY1,512 mi8,483,844
San Francisco, CA1,530 mi830,235
Seattle, WA1,769 mi754,195

Nearby cities with open jobs (within 120 miles)

Sort:
City ⇅Straight-line distance ⇅Open jobs ⇅
Lockhart, TX29 mi22
Cibolo, TX57 mi1
Converse, TX64 mi1
San Antonio, TX74 mi179
Lakehills, TX85 mi1

The employer

Apple is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

size: Large Size; industries: Consumer Goods & Services, Information Technology, Software, Technology; locations on The Muse: Cupertino, CA.

It is among the 200 largest US-headquartered employers in our list, with about 166,000 employees worldwide (year not stated). Company page with headquarters, state economy and official links →

Official links for Apple

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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FAQ

What is the Manager, Engineering Program Management - Customer Systems job at Apple?

A senior level role in engineering, construction and energy (manufacturing and hardware engineering) listed 19 days ago. The full description is on this page and on The Muse.

Where is this job?

Austin, TX.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Austin is $1,729 a month and median household income $93,658 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-20 (19 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse manufacturing and hardware engineering jobs in Texas.

Sources and terms

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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