Jobs Private USA → Operations and Management → Program management → Senior Program Manager, Delivery Quality

Senior Program Manager, Delivery Quality

Uber · Chicago, IL · posted 8 days ago

In short: Senior Program Manager, Delivery Quality at Uber in Chicago, IL, posted 8 days ago.

By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.

Uberemployer
Chicago, ILlocation
Program managementsub-niche
8 days agoposted
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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-31

EmployerUber
LocationChicago, Illinois
FieldOperations and Management › Program management
LevelSenior Level
Source categoryData and Analytics
Posted2026-10-31 (8 days ago)
Work arrangementOn-site at the location listed
PayNot published in the source listing

Job description

About The Role

The Delivery Enablement team within Central Enablement and Transformation (CET) is seeking a Sr Program Manager, Delivery Quality who is a strategic thinker, cross-functional connector, and hands-on builder. We are fundamentally transforming our Quality approach-replacing slow, defensive manual sampling with an innovative Quality Intelligence model that unlocks automated coverage and near real-time operational insights.

Moving beyond traditional QA, you will lead and manage a team of global QA Specialists, steering them through the evolution of our quality strategy as we shift toward a true frontline enablement model. You will work with AI top-of-mind-linking automated quality strategy directly to agent enablement, building for efficiency, analyzing trends, and executing targeted plans to close frontline performance gaps to drive the customer experience.

A core focus of this role is building strong partnerships with stakeholders and collaborating with them to implement dynamic solutions that deliver impact on priority business goals. By leveraging our evolving tech stack, you will move fast, think creatively, and execute with high-functioning teams in this rapidly changing part of our business.

This role will be based out of either our Chicago office, with direct reports managed globally. Some flexibility in working hours required.

What You'll Do


Basic qualifications

Preferred qualifications

For Chicago, IL-based roles: The base salary range for this role is USD $118,000 per year - USD $131,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Explore around this job

Field: Operations and Management Sub-niche: Program management All jobs at Uber Jobs in Illinois Jobs in Chicago, IL Chicago city guide Illinois state guide Cook County economy

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Senior Level role in the Operations and Management field (Program management) at Uber. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Know your rights as a candidate and an employee:

The city

The job is in Chicago, IL. Below is what the official statistics say about living and working there.

How Chicago compares. Among the 100 largest places in Illinois, Chicago is #1 by population, #96 for homeownership (#1 = highest), #87 for long commutes (#1 = fewest), #22 for remote work (#1 = most). Its county, Cook County, is #2 of 102 counties for average pay ($86,931).

The place in numbers

Chicago has 2,711,226 residents (ACS 2020–2024), about 21.4% of the population of Illinois. It covers 228 square miles of land, which works out to roughly 11,904 people per square mile. The median age is 35.8, 8% younger than the state median (35.8 against 39.0).

Housing

The median gross rent is $1,440 a month (rent plus utilities), 13% above the state median ($1,440 against $1,274). Over a year that is 22.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $334,100, which is 4.3 times the median household income ($77,902). 46.0% of households own their home, 31% below the state average (46.0% against 67.1%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Chicago-Naperville-Elgin, IL-IN metropolitan area has 4,513,280 jobs in the BLS wage survey, and the median pay across all occupations is $54,720 a year, 7% above the national median ($54,720 against $50,980). The biggest occupation groups are office and administrative support (488,940 jobs, median $48,840); transportation and material moving (484,580 jobs, median $45,920); management (404,010 jobs, median $131,890). The area is most specialised in management (1.2 times) and transportation and material moving (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($131,890) and legal ($112,440). In 2026M09 the unemployment rate of Cook County was 4.7%. 67.5% of residents aged 16 and over are in the labour force. The city lies in Cook County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 44.8% drive alone, 17.7% use public transit, 5.8% walk, 21.0% work from home. 27.5% of workers commute 45 minutes or more, 39% above the state average (27.5% against 19.7%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

44.3% of adults aged 25 and over hold a bachelor's degree or higher, 17% above the state share (44.3% against 37.9%). 20.9% of residents were born outside the United States, 42% above the state share (20.9% against 14.8%). The poverty rate is 16.8%, 43% above the state rate (16.8% against 11.8%).

Climate

The warmest month is Aug, averaging 73°F (22.6°C), and the coolest is Jan at 28°F (-2.5°C). About 981 mm (39 inches) of precipitation falls in a year; May is the wettest month (117 mm) and Jan the driest (48 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Cicero (4 miles, rent 20% lower); Berwyn (5 miles, rent 16% lower); Oak Park (6 miles, rent 11% higher); Burbank (8 miles, rent 12% lower). Rent differences are against Chicago; use the Compare tab to put any two cities side by side.

Full guide to Chicago →Illinois guideAll jobs in Chicago

Official links for Chicago

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Chicago, IL that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:
Place ⇅Distance from the job city ⇅Median rent ⇅Median home value ⇅Median household income ⇅Commute 45+ min ⇅Rent as % of occupation pay ⇅Open jobs there ⇅
Chicago, IL0 mi$1,440$334,100$77,90227.5%n/aJobs
Cicero, IL4 mi$1,154$249,400$70,84220.3%n/a—
Berwyn, IL5 mi$1,215$299,800$78,40821.3%n/a—
Oak Park, IL6 mi$1,593$465,500$110,82028.9%n/a—
Burbank, IL8 mi$1,265$275,700$80,11626.7%n/a—
Elmwood Park, IL9 mi$1,334$339,300$91,95531.4%n/a—
Oak Lawn, IL9 mi$1,335$281,200$83,91127.4%n/a—
Melrose Park, IL10 mi$1,176$275,800$66,18916.8%n/a—
Elmhurst, IL14 mi$1,975$545,400$149,64424.5%n/a—
Skokie, IL14 mi$1,552$387,200$95,33721.0%n/a—
Evanston, IL14 mi$1,762$481,200$96,43421.6%n/a—
Park Ridge, IL15 mi$1,537$551,200$142,98622.2%n/a—
Niles, IL15 mi$1,336$358,700$75,27417.9%n/a—
Westmont, IL15 mi$1,533$379,100$88,09017.1%n/a—
Morton Grove, IL15 mi$2,164$389,100$111,11621.8%n/a—
Oak Forest, IL16 mi$1,328$255,100$91,99027.3%n/a—
Wilmette, IL17 mi$1,978$810,600$190,66232.6%n/a—
Lombard, IL17 mi$1,948$335,700$100,36216.2%n/a—
Downers Grove, IL18 mi$1,656$449,800$115,11420.8%n/a—
Des Plaines, IL18 mi$1,606$335,600$97,87518.6%n/a—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (207) Supply chain and logistics (293) Business operations and strategy (944) Executive and general management (1271)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Chicago, IL is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:
From ⇅Straight-line distance (miles) ⇅Population of that city ⇅
Chicago, IL0 mi2,711,226
Indianapolis, IN164 mi885,860
Columbus, OH277 mi914,802
Charlotte, NC589 mi903,844
Philadelphia, PA667 mi1,579,706
Oklahoma City, OK688 mi697,125
New York, NY718 mi8,483,844
Dallas, TX799 mi1,307,930
Fort Worth, TX820 mi963,194
Jacksonville, FL862 mi977,670
Denver, CO909 mi718,877
Houston, TX937 mi2,328,253
Austin, TX974 mi979,539
San Antonio, TX1,048 mi1,479,835
Phoenix, AZ1,445 mi1,642,323
San Diego, CA1,724 mi1,389,526
Seattle, WA1,732 mi754,195
Los Angeles, CA1,749 mi3,857,263
San Jose, CA1,832 mi990,138
San Francisco, CA1,885 mi830,235

Nearby cities with open jobs (within 120 miles)

Sort:
City ⇅Straight-line distance ⇅Open jobs ⇅
Arlington Heights, IL24 mi10
Deerfield, IL24 mi2
Hoffman Estates, IL28 mi2
Aurora, IL32 mi3
Wauwatosa, WI87 mi1
Holland, MI103 mi2
Kalamazoo, MI112 mi2

The employer

Uber is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Uber is changing how people think about transportation, part of the logistical fabric of 600+ cities. Whether it’s a ride, a sandwich, or a package, Uber gives people what they want when they want it.

size: Large Size; industries: Technology; locations on The Muse: Amsterdam, Netherlands, Bangalore, India, Buenos Aires, Argentina, Chicago, IL, Dallas, TX, Hong Kong.

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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FAQ

What is the Senior Program Manager, Delivery Quality job at Uber?

A senior level role in operations and management (program management) listed 8 days ago. The full description is on this page and on The Muse.

Where is this job?

Chicago, IL.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Chicago is $1,440 a month and median household income $77,902 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-31 (8 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse program management jobs in Illinois.

Sources and terms

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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