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Customer Care Representative

Realtor.com · Phoenix, AZ · posted 68 days ago

In short: Customer Care Representative at Realtor.com in Phoenix, AZ, posted 68 days ago.

By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.

Realtor.comemployer

Phoenix, AZlocation

Design and UXsub-niche

68 days agoposted

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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-09-02

Employer	Realtor.com
Location	Phoenix, Arizona
Field	Marketing, Media and Creative › Design and UX
Level	Senior Level
Source category	Design and UX
Posted	2026-09-02 (68 days ago)
Work arrangement	On-site at the location listed
Pay	Not published in the source listing

Job description

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Customer Care Representative at Realtor.com
Location: Scottsdale, AZ (Hybrid/3 days in office)About the Role:

Are you driven to excel in a high-performance environment where your efforts create meaningful impact? At Realtor.com, we are seeking a passionate Customer Care Representative to join our dynamic team. We operate on a foundation of "Real" values that define our culture of excellence:

Real Purpose: We are united by our mission to help everyone find their home and to support our core customers, real estate agents and brokers, in improving their business outcomes, ensuring every interaction makes a difference.
Real Ambition: We strive for continuous growth, challenging ourselves to exceed performance goals and career milestones.
Real Innovation: We embrace change and creative problem-solving to improve the software and support experiences we provide.
Real Collaboration: We work together as a cohesive unit, supporting one another to deliver world-class service to our real estate professionals.
Real Ownership: We take full accountability for our work, handling inquiries with accuracy, empathy, and professional integrity.

If you are an enthusiastic self-starter ready to thrive in a fast-paced, high-performance environment, we invite you to apply and help us shape the future of real estate support.

We are currently hiring FULL-TIME Customer Care Representative (CCR) professionals for our inbound call center! Successful candidates will possess strong skills in providing world-class customer service at all times. Strong interpersonal skills, being a self-starter, and an ability to quickly adapt to change are required in this fast-paced, high-volume inbound customer service center. Let your customer service skills shine as you deliver exceptional service to our customers who are professionals in the real estate industry. While supporting our customers, you will provide prompt, efficient handling of customer inquiries, such as offering insight into our company products, troubleshooting software issues, and addressing billing and general inquiries.

Top Reasons to Apply Today:

Growth Opportunities; Advance your career in a dynamic real estate tech company with merit-based promotions.
Great Pay & Perks; Earn $19.50/hr + up to $400 monthly bonus, plus medical, 401(k), PTO & more.
Make an Impact; Help customers find solutions and shape their real estate journey in a fast-paced, team-driven role.

What You'll Do:

Customer Support Excellence: Serve as the primary point of contact for our real estate agents and brokers, ensuring every interaction aligns with our Real Purpose to help everyone find their home and to help our professional customers improve their business outcomes.
Professional Integrity: Demonstrate Real Ownership by maintaining high levels of professionalism, empathy, and accuracy in every interaction, building deep rapport and trust with our professional customers.
Proactive Growth: Embody Real Ambition by continuously developing deep product knowledge and actively seeking coaching to exceed performance benchmarks in our high-performance environment.
Creative Problem Solving: Drive Real Innovation by embracing change and using creative, efficient strategies to resolve complex software and product inquiries.
Cohesive Teamwork: Contribute to Real Collaboration by working with management and teammates to share insights, optimize processes, and ensure we act as a unified, world-class support team.
Data Stewardship: Take Real Ownership of data integrity by updating customer information in Salesforce with detailed, accurate notations for every interaction.
Performance Impact: Consistently meet or exceed expectations for productivity and service quality, demonstrating Real Ambition and the drive to positively impact our customers' business results through efficient, one-call resolution.
Operational Reliability: Adhere to all attendance and punctuality guidelines, ensuring consistent availability to support our customers and team members.
Other Duties: Perform other duties and responsibilities as needed.

What You'll Bring:

Minimum two years of call center experience
Must be willing to work in a heavy phone-based environment
Must be able to work in office 3 days per week
Experience with performing outbound calls is a plus
Must be able to work independently and in a team environment
Must be able to to type, talk and navigate systems simultaneously
Typing words per minute - minimum expectation 35-40 WPM
Ability to multi task and adapt to changing business needs
Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger and Chrome
Must have understanding of internet navigation and tools
Excellent communication skills, both verbal and written
Excellent track record of attendance
Must have High School diploma or equivalent

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

How We Reward You:

Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
A competitive work environment with great culture, rewards, recognition, and fun events
Inclusive and competitive medical, Rx, dental, and vision coverage
Family-forming benefits
13 paid holidays & flexible time off
8 hours of paid volunteer time off
Immediate eligibility for a 401(k) plan with a 3.5% company match
Tuition reimbursement program for degreed and non-degreed programs
1:1 personalized financial planning sessions
Student debt retirement savings match program
Free snacks and refreshments in each office location

Pay and Benefits:

This position offers a competitive base pay of $19.50 per hour, with the opportunity to earn up to an additional $400 per month in performance-based bonuses. With these incentives, you can achieve a potential annual income of $45,360.
Competitive benefits such as medical, dental, vision, 401(k), vacation and holidays.
Vast growth and development opportunities based on merit, past performance, and leadership potential.

Hours:

Must be able to attend training Monday through Friday from 7:30am to 4pm for the first 4 weeks of employment, including 3 mandatory days in office per week thereafter.
Regular working hours will consist of working 40 hours, between Monday - Saturday, including a mandatory 3 days in office per week, M-F with shifts being scheduled between 6am to 6:15pm.
Closed major holidays and Sundays.

Why Join Realtor.com®

At Realtor.com®, we believe everyone deserves a home of their own. We're a team of passionate, driven professionals working to make buying and selling homes easier and more rewarding. We value integrity, collaboration, and diversity-and we're committed to creating an environment where the best talent can do the best work of their careers.

Do the best work of your life at Realtor.com®

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

Explore around this job

Field: Marketing, Media and Creative Sub-niche: Design and UX All jobs at Realtor.com Jobs in Arizona Jobs in Phoenix, AZ Phoenix city guide Arizona state guide Maricopa County economy

View this job and apply on The Muse →

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About the role

This is a Senior Level role in the Marketing, Media and Creative field (Design and UX) at Realtor.com. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Gross salary a year Filing State income tax rate %

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

The city

The job is in Phoenix, AZ. Below is what the official statistics say about living and working there.

How Phoenix compares. Among the 80 largest places in Arizona, Phoenix is #1 by population, #72 for homeownership (#1 = highest), #51 for rent (#1 = cheapest), #30 for household income (#1 = highest). Its county, Maricopa County, is #2 of 15 counties for average pay ($73,840).

The place in numbers

Phoenix has 1,642,323 residents (ACS 2020–2024), about 22.3% of the population of Arizona. It covers 518 square miles of land, which works out to roughly 3,169 people per square mile. The median age is 34.9, 11% younger than the state median (34.9 against 39.0).

Housing

The median gross rent is $1,582 a month (rent plus utilities), about the same as the state median ($1,582 against $1,543). Over a year that is 23.3% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $420,700, which is 5.2 times the median household income ($81,332); a ratio above 5 usually means buying is out of reach without savings or a second income. 57.3% of households own their home, 15% below the state average (57.3% against 67.4%).

Work and pay

The Phoenix-Mesa-Chandler, AZ metropolitan area has 2,375,760 jobs in the BLS wage survey, and the median pay across all occupations is $51,380 a year, about the same as the national median ($51,380 against $50,980). The biggest occupation groups are office and administrative support (295,910 jobs, median $48,120); sales and related (221,850 jobs, median $39,320); transportation and material moving (206,600 jobs, median $45,620). The area is most specialised in construction and extraction (1.4 times) and management (1.1 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($114,410) and computer and mathematical ($105,240). In 2026M09 the unemployment rate of Maricopa County was 4.1%. 68.2% of residents aged 16 and over are in the labour force. The city lies in Maricopa County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 64.2% drive alone, 1.9% use public transit, 1.5% walk, 19.0% work from home. 12.7% of workers commute 45 minutes or more, 11% below the state average (12.7% against 14.2%).

People and education

33.6% of adults aged 25 and over hold a bachelor's degree or higher, about the same as the state share (33.6% against 33.3%). 19.0% of residents were born outside the United States, 47% above the state share (19.0% against 13.0%). The poverty rate is 13.7%, 10% above the state rate (13.7% against 12.5%).

Climate

The warmest month is Jul, averaging 93°F (33.9°C), and the coolest is Dec at 52°F (11.0°C). About 254 mm (10 inches) of precipitation falls in a year; Jan is the wettest month (33 mm) and Jun the driest (2 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Glendale (6 miles, rent 3% lower); Paradise Valley (8 miles, rent 121% higher); Sun City (12 miles, similar rent); Youngtown (12 miles, rent 27% lower). Rent differences are against Phoenix; use the Compare tab to put any two cities side by side.

Full guide to Phoenix →Arizona guide All jobs in Phoenix

Official links for Phoenix

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Phoenix, AZ that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:

Place ⇅	Distance from the job city ⇅	Median rent ⇅	Median home value ⇅	Median household income ⇅	Commute 45+ min ⇅	Rent as % of occupation pay ⇅	Open jobs there ⇅
Phoenix, AZ	0 mi	$1,582	$420,700	$81,332	12.7%	n/a	Jobs
Glendale, AZ	6 mi	$1,528	$387,500	$73,530	17.4%	n/a	Jobs
Paradise Valley, AZ	8 mi	$3,501	$2,000,001	$247,159	3.3%	n/a	—
Sun City, AZ	12 mi	$1,569	$280,900	$54,586	12.4%	n/a	—
Youngtown, AZ	12 mi	$1,157	$320,000	$68,321	19.2%	n/a	—
Tolleson, AZ	13 mi	$1,309	$306,400	$59,626	9.4%	n/a	—
El Mirage, AZ	14 mi	$1,806	$321,900	$78,050	25.1%	n/a	—
Scottsdale, AZ	15 mi	$2,013	$789,800	$110,886	6.5%	n/a	Jobs
Tempe, AZ	16 mi	$1,743	$455,400	$79,663	7.2%	n/a	—
Sun City West, AZ	17 mi	$1,672	$377,800	$63,685	16.8%	n/a	—
Anthem, AZ	19 mi	$2,548	$569,900	$120,613	18.1%	n/a	Jobs
Peoria, AZ	19 mi	$1,843	$463,600	$95,815	19.6%	n/a	—
Fountain Hills, AZ	20 mi	$1,890	$622,900	$112,654	16.4%	n/a	—
New River, AZ	21 mi	$1,948	$640,600	$134,289	39.0%	n/a	—
Surprise, AZ	22 mi	$2,033	$435,100	$96,711	23.0%	n/a	—
Avondale, AZ	23 mi	$1,832	$394,600	$86,123	18.4%	n/a	—
Chandler, AZ	24 mi	$1,902	$507,800	$108,095	10.6%	n/a	Jobs
Mesa, AZ	25 mi	$1,620	$408,000	$82,752	11.2%	n/a	Jobs
Gilbert, AZ	27 mi	$2,110	$575,100	$122,551	13.5%	n/a	—
Goodyear, AZ	27 mi	$1,956	$471,300	$103,319	22.1%	n/a	—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Marketing, Media and Creative, where your skills may carry over:

Marketing and advertising (369) Communications and PR (69) Content, editing and production (211)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Phoenix, AZ is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:

From ⇅	Straight-line distance (miles) ⇅	Population of that city ⇅
Phoenix, AZ	0 mi	1,642,323
San Diego, CA	296 mi	1,389,526
Los Angeles, CA	364 mi	3,857,263
Denver, CO	585 mi	718,877
San Jose, CA	604 mi	990,138
San Francisco, CA	678 mi	830,235
Oklahoma City, OK	839 mi	697,125
San Antonio, TX	847 mi	1,479,835
Fort Worth, TX	854 mi	963,194
Austin, TX	870 mi	979,539
Dallas, TX	887 mi	1,307,930
Houston, TX	1,015 mi	2,328,253
Seattle, WA	1,108 mi	754,195
Chicago, IL	1,445 mi	2,711,226
Indianapolis, IN	1,494 mi	885,860
Columbus, OH	1,662 mi	914,802
Charlotte, NC	1,779 mi	903,844
Jacksonville, FL	1,791 mi	977,670
Philadelphia, PA	2,077 mi	1,579,706
New York, NY	2,141 mi	8,483,844

Nearby cities with open jobs (within 120 miles)

Sort:

City ⇅	Straight-line distance ⇅	Open jobs ⇅
Glendale, AZ	6 mi	2
Anthem, AZ	19 mi	1
Chandler, AZ	24 mi	56
Apache Junction, AZ	34 mi	17
Payson, AZ	64 mi	2

The employer

Realtor.com is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Realtor.com

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Lead Product Manager, AI Strategy

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Senior Product Manager, Product Strategy

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Principal Product Manager, Product Strategy

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Staff Enterprise Systems Technical Business Analyst

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FAQ

What is the Customer Care Representative job at Realtor.com?

A senior level role in marketing, media and creative (design and ux) listed 68 days ago. The full description is on this page and on The Muse.

Where is this job?

Phoenix, AZ.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Phoenix is $1,582 a month and median household income $81,332 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-09-02 (68 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse design and ux jobs in Arizona.

Sources and terms

Job data: The Muse public API (listing dated 2026-09-02). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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