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Sr Technical Support Engineer

Here Technologies · Chicago, IL · posted 39 days ago

In short: Sr Technical Support Engineer at Here Technologies in Chicago, IL, posted 39 days ago.

By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.

Here Technologiesemployer
Chicago, ILlocation
Cloud, IT and infrastructuresub-niche
39 days agoposted
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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-09-30

EmployerHere Technologies
LocationChicago, Illinois
FieldTechnology › Cloud, IT and infrastructure
LevelSenior Level
Source categorySoftware Engineering
Posted2026-09-30 (39 days ago)
Work arrangementOn-site at the location listed
PayNot published in the source listing

Job description

What's the role?

We are looking for a problem solver who wants to help redefine how Technical Support works in the age of AI. This role sits at the intersection of customers, HERE location technology, automation, and Generative AI. You will solve complex real-world customer problems while building AI-powered solutions that make those problems easier to diagnose and resolve at scale. This is an opportunity for an experienced technical engineer to expand their applied AI skills while directly influencing how AI is used across Technical Support.

Who are you?

You turn recurring customer and support challenges into scalable solutions, using AI, automation, and engineering practices to improve resolution speed, quality, and the overall support experience.

 

Key Responsibilities

Qualifications

 

The expected base salary range for this position is $90,000 to $95,000 per year. Actual compensation will be based on factors such as skills and experience. This position is also eligible for an annual performance bonus, which is subject to company and individual performance. 

  

Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical/Dental/Vision) insurance, retirement savings plans, paid time off & leave policies.   

  

As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. Offers of employment and any related claims are subject to the successful completion of a background verification. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, HERE will consider for employment qualified applicants with arrest and conviction records. 

  

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.  

  

Under Section 503 of the Rehabilitation Act of 1973 and VEVRAA, we have developed an affirmative action program (AAP) for individuals with disabilities and protected veterans. Portions of the AAP are available for review by applicants and employees through our People Team. 

 

#LI-VP

 

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

 

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

Explore around this job

Field: Technology Sub-niche: Cloud, IT and infrastructure All jobs at Here Technologies Jobs in Illinois Jobs in Chicago, IL Chicago city guide Illinois state guide Cook County economy

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Senior Level role in the Technology field (Cloud, IT and infrastructure) at Here Technologies. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Know your rights as a candidate and an employee:

The city

The job is in Chicago, IL. Below is what the official statistics say about living and working there.

How Chicago compares. Among the 100 largest places in Illinois, Chicago is #1 by population, #96 for homeownership (#1 = highest), #87 for long commutes (#1 = fewest), #22 for remote work (#1 = most). Its county, Cook County, is #2 of 102 counties for average pay ($86,931).

The place in numbers

Chicago has 2,711,226 residents (ACS 2020–2024), about 21.4% of the population of Illinois. It covers 228 square miles of land, which works out to roughly 11,904 people per square mile. The median age is 35.8, 8% younger than the state median (35.8 against 39.0).

Housing

The median gross rent is $1,440 a month (rent plus utilities), 13% above the state median ($1,440 against $1,274). Over a year that is 22.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $334,100, which is 4.3 times the median household income ($77,902). 46.0% of households own their home, 31% below the state average (46.0% against 67.1%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Chicago-Naperville-Elgin, IL-IN metropolitan area has 4,513,280 jobs in the BLS wage survey, and the median pay across all occupations is $54,720 a year, 7% above the national median ($54,720 against $50,980). The biggest occupation groups are office and administrative support (488,940 jobs, median $48,840); transportation and material moving (484,580 jobs, median $45,920); management (404,010 jobs, median $131,890). The area is most specialised in management (1.2 times) and transportation and material moving (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($131,890) and legal ($112,440). In 2026M09 the unemployment rate of Cook County was 4.7%. 67.5% of residents aged 16 and over are in the labour force. The city lies in Cook County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 44.8% drive alone, 17.7% use public transit, 5.8% walk, 21.0% work from home. 27.5% of workers commute 45 minutes or more, 39% above the state average (27.5% against 19.7%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

44.3% of adults aged 25 and over hold a bachelor's degree or higher, 17% above the state share (44.3% against 37.9%). 20.9% of residents were born outside the United States, 42% above the state share (20.9% against 14.8%). The poverty rate is 16.8%, 43% above the state rate (16.8% against 11.8%).

Climate

The warmest month is Aug, averaging 73°F (22.6°C), and the coolest is Jan at 28°F (-2.5°C). About 981 mm (39 inches) of precipitation falls in a year; May is the wettest month (117 mm) and Jan the driest (48 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Cicero (4 miles, rent 20% lower); Berwyn (5 miles, rent 16% lower); Oak Park (6 miles, rent 11% higher); Burbank (8 miles, rent 12% lower). Rent differences are against Chicago; use the Compare tab to put any two cities side by side.

Full guide to Chicago →Illinois guideAll jobs in Chicago

Official links for Chicago

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Chicago, IL that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:
Place ⇅Distance from the job city ⇅Median rent ⇅Median home value ⇅Median household income ⇅Commute 45+ min ⇅Rent as % of occupation pay ⇅Open jobs there ⇅
Chicago, IL0 mi$1,440$334,100$77,90227.5%n/aJobs
Cicero, IL4 mi$1,154$249,400$70,84220.3%n/a—
Berwyn, IL5 mi$1,215$299,800$78,40821.3%n/a—
Oak Park, IL6 mi$1,593$465,500$110,82028.9%n/a—
Burbank, IL8 mi$1,265$275,700$80,11626.7%n/a—
Elmwood Park, IL9 mi$1,334$339,300$91,95531.4%n/a—
Oak Lawn, IL9 mi$1,335$281,200$83,91127.4%n/a—
Melrose Park, IL10 mi$1,176$275,800$66,18916.8%n/a—
Elmhurst, IL14 mi$1,975$545,400$149,64424.5%n/a—
Skokie, IL14 mi$1,552$387,200$95,33721.0%n/a—
Evanston, IL14 mi$1,762$481,200$96,43421.6%n/a—
Park Ridge, IL15 mi$1,537$551,200$142,98622.2%n/a—
Niles, IL15 mi$1,336$358,700$75,27417.9%n/a—
Westmont, IL15 mi$1,533$379,100$88,09017.1%n/a—
Morton Grove, IL15 mi$2,164$389,100$111,11621.8%n/a—
Oak Forest, IL16 mi$1,328$255,100$91,99027.3%n/a—
Wilmette, IL17 mi$1,978$810,600$190,66232.6%n/a—
Lombard, IL17 mi$1,948$335,700$100,36216.2%n/a—
Downers Grove, IL18 mi$1,656$449,800$115,11420.8%n/a—
Des Plaines, IL18 mi$1,606$335,600$97,87518.6%n/a—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (366) Data, analytics and AI (1991) Software engineering (1880) Product management (412)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Chicago, IL is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:
From ⇅Straight-line distance (miles) ⇅Population of that city ⇅
Chicago, IL0 mi2,711,226
Indianapolis, IN164 mi885,860
Columbus, OH277 mi914,802
Charlotte, NC589 mi903,844
Philadelphia, PA667 mi1,579,706
Oklahoma City, OK688 mi697,125
New York, NY718 mi8,483,844
Dallas, TX799 mi1,307,930
Fort Worth, TX820 mi963,194
Jacksonville, FL862 mi977,670
Denver, CO909 mi718,877
Houston, TX937 mi2,328,253
Austin, TX974 mi979,539
San Antonio, TX1,048 mi1,479,835
Phoenix, AZ1,445 mi1,642,323
San Diego, CA1,724 mi1,389,526
Seattle, WA1,732 mi754,195
Los Angeles, CA1,749 mi3,857,263
San Jose, CA1,832 mi990,138
San Francisco, CA1,885 mi830,235

Nearby cities with open jobs (within 120 miles)

Sort:
City ⇅Straight-line distance ⇅Open jobs ⇅
Arlington Heights, IL24 mi10
Deerfield, IL24 mi2
Hoffman Estates, IL28 mi2
Aurora, IL32 mi3
Wauwatosa, WI87 mi1
Holland, MI103 mi2
Kalamazoo, MI112 mi2

The employer

Here Technologies is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Here Technologies

Lead Data Scientist

Here Technologies · Gunnison, CO · Senior Level · Data, analytics and AI · posted 15 days ago

Partner Account Manager

Here Technologies · Chicago, IL · Senior Level · Account management · posted 54 days ago

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FAQ

What is the Sr Technical Support Engineer job at Here Technologies?

A senior level role in technology (cloud, it and infrastructure) listed 39 days ago. The full description is on this page and on The Muse.

Where is this job?

Chicago, IL.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Chicago is $1,440 a month and median household income $77,902 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-09-30 (39 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse cloud, it and infrastructure jobs in Illinois.

Sources and terms

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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