Operations Manager II

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-31

Job description

Join our dynamic team as an Operations Manager and embark on a rewarding career where you can make a significant impact. In this role, you will lead a team responsible for providing analytical and project support, driving process improvements, and supporting key initiatives. You will have the opportunity to expand your skills in a supportive and collaborative environment, contributing to our mission while advancing your career.

As an Operations Manager in the Pre-Approved Solutions team, you will be responsible for defining, prioritizing, and delivering servicing capabilities that improve customer experience, operational efficiency, regulatory compliance, and business outcomes across the mortgage servicing lifecycle. You will serve as the primary liaison between Servicing Operations, Technology, Risk, Compliance, Legal, Controls, and Product partners to develop and execute the product roadmap. You will own strategic initiatives from ideation through implementation, ensuring solutions align with customer needs, investor requirements, regulatory obligations, and firm objectives.

Job responsibilities

• Develop comprehensive Business Requirements Documents (BRDs) that capture stakeholder needs and project objectives.
• Create and validate report logic to ensure accuracy and alignment with business requirements.
• Lead a team of business analysts in executing requirements and delivering agreed outcomes.
• Provide clear, consistent feedback to staff and management on performance, progress, and issues.
• Present business goals, objectives, and status updates to senior leaders.
• Manage cross-line of business initiatives, including dependencies and resource conflicts.
• Evaluate market trends, customer feedback, regulatory changes, and operational pain points to identify opportunities.
• Drive process improvements and key initiatives to enhance operational efficiency and effectiveness.
• Oversee project implementations to ensure timely delivery, improved performance, and controlled environments.
• Document requirements, testing evidence, and implementation plans, and manage scope changes.
• Escalate risks and issues as needed to maintain alignment with original expectations and deliver intended outcomes.

• Qualified with a bachelor's degree in business/finance (or equivalent experience).
• Experienced in mortgage/mortgage servicing, including seasoned experience with Black Knight (MSP) or similar servicing platforms.
• Seasoned in people leadership, motivating teams, setting objectives, and making sound decisions.
• Proven in product/program management and delivering initiatives that improve performance and strengthen controls.
• Skilled in requirements definition (BRDs) and validation testing across the delivery lifecycle.
• Adept at implementation support, including UAT/testing, process change management, and meeting Oversight/Control requirements.
• Analytical with strong critical thinking and structured problem-solving to develop innovative solutions.
• Strategic with a big-picture mindset and continuous focus on process efficiency opportunities.
• Capable of designing and optimizing workflows to drive operational efficiencies.
• Proficient with data and tooling, including SQL, databases, Alteryx, and related development/management.
• Effective in communication and stakeholder management, partnering across all management levels and prioritizing multiple initiatives under pressure.

• Sig Sigma or other applicable certifications

Explore around this job

Field: Operations and Management Sub-niche: Business operations and strategy All jobs at JPMorgan Chase Jobs in Florida Jobs in Jacksonville, FL Jacksonville city guide Florida state guide Duval County economy

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About the role

This is a Senior Level role in the Operations and Management field (Business operations and strategy) at JPMorgan Chase. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Jacksonville, FL. Below is what the official statistics say about living and working there.

How Jacksonville compares. Among the 120 largest places in Florida, Jacksonville is #1 by population, #6 for long commutes (#1 = fewest), #18 for rent (#1 = cheapest), #84 for homeownership (#1 = highest). Its county, Duval County, is #4 of 67 counties for average pay ($71,652).

The place in numbers

Jacksonville has 977,670 residents (ACS 2020–2024), about 4.4% of the population of Florida. It covers 747 square miles of land, which works out to roughly 1,308 people per square mile. The median age is 36.5, 14% younger than the state median (36.5 against 42.6).

Housing

The median gross rent is $1,465 a month (rent plus utilities), 12% below the state median ($1,465 against $1,669). Over a year that is 25.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $293,700, which is 4.2 times the median household income ($69,872). 57.6% of households own their home, 15% below the state average (57.6% against 67.6%).

Work and pay

The Jacksonville, FL metropolitan area has 765,930 jobs in the BLS wage survey, and the median pay across all occupations is $48,830 a year, 4% below the national median ($48,830 against $50,980). The biggest occupation groups are office and administrative support (96,850 jobs, median $46,110); transportation and material moving (75,870 jobs, median $44,630); sales and related (75,260 jobs, median $37,530). The area is most specialised in construction and extraction (1.2 times) and installation, maintenance, and repair (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($113,940) and computer and mathematical ($101,550). In 2026M09 the unemployment rate of Duval County was 4.5%. 63.8% of residents aged 16 and over are in the labour force. The city lies in Duval County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 70.8% drive alone, 1.0% use public transit, 1.3% walk, 15.5% work from home. 8.9% of workers commute 45 minutes or more, 51% below the state average (8.9% against 18.1%).

People and education

33.2% of adults aged 25 and over hold a bachelor's degree or higher, about the same as the state share (33.2% against 34.1%). 12.5% of residents were born outside the United States, 43% below the state share (12.5% against 21.9%). The poverty rate is 14.5%, 16% above the state rate (14.5% against 12.6%).

Climate

The warmest month is Jul, averaging 82°F (27.6°C), and the coolest is Jan at 52°F (11.2°C). About 1,286 mm (51 inches) of precipitation falls in a year; Jun is the wettest month (187 mm) and Nov the driest (53 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Fruit Cove (17 miles, rent 59% higher); St. Marys (29 miles, rent 19% lower); Kingsland (36 miles, rent 13% lower); Brunswick (56 miles, rent 35% lower). Rent differences are against Jacksonville; use the Compare tab to put any two cities side by side.

Full guide to Jacksonville →Florida guideAll jobs in Jacksonville

Official links for Jacksonville

• Census Bureau data profile for Jacksonville
• Official website of Duval County: coj.net
• Official state website: myflorida.com
• BLS Economy at a Glance: Florida

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Jacksonville, FL that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (207) Program management (144) Supply chain and logistics (293) Executive and general management (1271)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Jacksonville, FL is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

The employer

JPMorgan Chase is the employer in this listing. See all its open jobs here →

size: Large Size; industries: Financial Services; locations on The Muse: Manhattan, NY.

It is among the 200 largest US-headquartered employers in our list, with about 318,512 employees worldwide (2026). Company page with headquarters, state economy and official links →

Official links for JPMorgan Chase & Co.

• Official website of JPMorgan Chase & Co.: jpmorganchase.com
• SEC EDGAR: company filings search
• Official state website: ny.gov

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at JPMorgan Chase

Similar jobs

Same sub-niche: Business operations and strategy

More jobs in Jacksonville, FL

All Business operations and strategy jobs → · All Operations and Management sub-niches →

FAQ

What is the Operations Manager II job at JPMorgan Chase?

A senior level role in operations and management (business operations and strategy) listed 9 days ago. The full description is on this page and on The Muse.

Where is this job?

Jacksonville, FL.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Jacksonville is $1,465 a month and median household income $69,872 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-31 (9 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse business operations and strategy jobs in Florida.

Sources and terms

• Job data: The Muse public API (listing dated 2026-10-31). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)