Customer Experience Representative

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-04

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $17.50 / hour.

This position is located at Raleigh Durham Airport - 1001 Rental Car Drive Morrisville, NC 27623.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

• Thursday - Sunday 12:00 pm - 11:00 pm
• Friday - Monday 12:00 pm - 11:00 pm

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must live within a 45 minute commute of the rental location
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work one of the following shift/schedules:
  • Thursday - Sunday 12:00 pm - 11:00 pm
  • Friday - Monday 12:00 pm - 11:00 pm
• Must be at least 18 years old

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at Enterprise Mobility Jobs in North Carolina Jobs in Raleigh, NC Raleigh city guide North Carolina state guide Wake County economy

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About the role

This is a Senior Level role in the Sales and Customers field (Customer success and service) at Enterprise Mobility. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Raleigh, NC. Below is what the official statistics say about living and working there.

How Raleigh compares. Among the 100 largest places in North Carolina, Raleigh is #2 by population, #20 for remote work (#1 = most), #22 for college degrees (#1 = most), #75 for rent (#1 = cheapest). Its county, Wake County, is #4 of 100 counties for average pay ($76,807).

The place in numbers

Raleigh has 481,031 residents (ACS 2020–2024), about 4.5% of the population of North Carolina. It covers 151 square miles of land, which works out to roughly 3,187 people per square mile. The median age is 34.7, 11% younger than the state median (34.7 against 39.1).

Housing

The median gross rent is $1,572 a month (rent plus utilities), 28% above the state median ($1,572 against $1,228). Over a year that is 22.1% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $415,800, which is 4.9 times the median household income ($85,395). 50.8% of households own their home, 24% below the state average (50.8% against 66.6%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Raleigh-Cary, NC metropolitan area has 743,120 jobs in the BLS wage survey, and the median pay across all occupations is $51,990 a year, about the same as the national median ($51,990 against $50,980). The biggest occupation groups are office and administrative support (79,180 jobs, median $47,310); sales and related (74,800 jobs, median $42,450); food preparation and serving related (66,380 jobs, median $30,480). The area is most specialised in computer and mathematical (1.7 times) and life, physical, and social science (1.5 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($132,650) and computer and mathematical ($107,760). In 2026M09 the unemployment rate of Wake County was 2.8%. 70.8% of residents aged 16 and over are in the labour force. The city lies in Wake County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 62.3% drive alone, 1.4% use public transit, 1.6% walk, 25.8% work from home. 9.0% of workers commute 45 minutes or more, 35% below the state average (9.0% against 13.9%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

54.0% of adults aged 25 and over hold a bachelor's degree or higher, 51% above the state share (54.0% against 35.6%). 13.8% of residents were born outside the United States, 52% above the state share (13.8% against 9.1%). The poverty rate is 11.9%, 9% below the state rate (11.9% against 13.0%).

Climate

The warmest month is Jul, averaging 80°F (26.7°C), and the coolest is Jan at 38°F (3.4°C). About 1,187 mm (47 inches) of precipitation falls in a year; Aug is the wettest month (127 mm) and Jan the driest (72 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Knightdale (9 miles, rent 6% higher); Garner (10 miles, similar rent); Cary (11 miles, rent 11% higher); Morrisville (11 miles, rent 18% higher). Rent differences are against Raleigh; use the Compare tab to put any two cities side by side.

Full guide to Raleigh →North Carolina guideAll jobs in Raleigh

Official links for Raleigh

• Official website of Raleigh: raleighnc.gov
• Census Bureau data profile for Raleigh
• Official state website: nc.gov
• BLS Economy at a Glance: North Carolina

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Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Sales and Customers, where your skills may carry over:

Account management (316) Sales and business development (1467)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Sales and Customers jobs with distances from any of the 20 largest cities.

The employer

Enterprise Mobility is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Enterprise Mobility

Similar jobs

Same sub-niche: Customer success and service

More jobs in Raleigh, NC

All Customer success and service jobs → · All Sales and Customers sub-niches →

FAQ

What is the Customer Experience Representative job at Enterprise Mobility?

A senior level role in sales and customers (customer success and service) listed 4 days ago. The full description is on this page and on The Muse.

Where is this job?

Raleigh, NC.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Raleigh is $1,572 a month and median household income $85,395 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-04 (4 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in North Carolina.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-04). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)