Senior/Lead Software Engineer, Site Reliability (Agentforce Operations)

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-09

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Global supply chains still rely on slow, manual processes-email, spreadsheets, and fragmented data. The economy moves fast but supply chains don't, creating an inefficiency that affects the $13T of goods shipped annually and is one of the largest untapped opportunities in modern enterprise.

Agentforce Operations is reimagining the supply chain with an AI-powered platform for designing, automating, and running end-to-end business processes, with seamless collaboration through familiar channels like email. For Salesforce, this represents a massive growth opportunity in the back office, with innovations that flow into the front office. Customers are clamoring for more, rapidly expanding their use cases as we enter an exhilarating growth phase. As one user put it: "I've been waiting for this for 20 years."

The Teams

Agentforce Operations & Missionforce Team

As a Site Reliability Engineer for Missionforce Operations, you will be a senior technical contributor who helps shape the infrastructure, process automation and engineering practices behind the product. You will partner closely with product engineers, sector experts, and forward-deployed engineers to deliver the most reliable systems for mission-critical public-sector workflows.

Missionforce Operations is Agentforce Operations' public-sector counterpart: rebuilt from the ground up to bring core capabilities to some of the world's most sensitive operating environments. In this role, you will design and ship infrastructure, automation, and cost-efficient platform capabilities that enable customers to run Missionforce Operations reliably and securely in customer-owned, isolated public-cloud environments, where requirements for trust, security, and data classification are uncompromising.

Super Agent Team

As a Site Reliability Engineer for the Agentforce Operations Super Agent team, your mandate will be to radically optimize the scalability, resilience, and performance of our product and platform across the entire stack to help usher in this next phase of growth. The ideal candidate would be able to develop a deep technical understanding of our architecture and then deliver the end-to-end implementation of optimizations that would enable us to achieve greater scalability while simultaneously improving our reliability. Agentforce Operations manages complex, infinitely configurable states with equally complex state transitions and interfaces to teams across the organization. That means you'd be tackling a wide array of challenges that would include optimization of our existing data model, streamlining of our asynchronous operations patterns, profiling and rightsizing our infrastructure, and developing both the tools and observability to run experiments and empirically validate results.

What You'll Actually Be Doing

Agentforce Operations & Missionforce Team

• Scaling & Reliability: Own the reliability roadmap for major product areas, evolving startup-speed architectures into highly available, globally scalable systems for mission-critical customer-operated cloud environments.
• Collaborative Leadership: Partner with engineers to refine our infrastructure strategy, contributing senior-level perspectives on system design, capacity planning, bottleneck identification, and security.
• Infrastructure as Code: Define, maintain and evolve our tools for deployments, focusing on making deployments as "push-button" and robust as possible.
• AI Operations (AIOps): Support the scaling and deployment of our AI/ML infrastructure, ensuring the compute, deployment and platform capabilities required to run AI features reliably and cost-effectively.
• Production Excellence: Design and build the internal systems and processes for testing and releasing the product, along with the tooling and automation that enable customers and partners to deploy, upgrade, diagnose, and run Missionforce Operations successfully with minimal direct engineering involvement.
• Security Engineering: Design, review, and strengthen identity and access controls, networking, workload isolation, secret management, deployment security, and policy enforcement to ensure the product is secure by default.
• AI-First Workflow: Lean into the future of engineering by using AI tools to automate routine operational tasks and accelerate infrastructure delivery.

• Diagnose and prioritize architectural problems across our distributed backend systems, contributing technical perspective to help the team invest in the right foundational work at the right time
• Design and implement solutions to hard system problems including application performance optimization, infrastructure management, and data model improvements.
• Raise and maintain our engineering quality bar through pragmatic standards, guardrails, and team practices that prevent regressions and keep our product healthy and performant.
• Collaborate with peers across customer, product, and engineering to deeply understand customer needs, make pragmatic tradeoffs that maximize impact, and align on engineering reality
• Mentor engineers as a senior peer and force multiplier, sharing expertise across backend architecture and system design while helping shape stronger engineering judgment, more effective collaboration, and a higher-performing team

• Proven Production Experience: Experience supporting mission-critical production systems and helping high-growth products navigate the technical debt and architectural changes required to scale reliably.
• Technical Breadth: Strong proficiency in Kubernetes, Terraform/OpenTofu, and AWS/GCP/Azure.
• Coding Mastery: Ability to write and review production-level code in Golang, TypeScript, or Python-you view automation as a software engineering problem.
• Systems Expert: Deep understanding of distributed systems, including how to debug complex interactions between microservices, databases, and AI agents.
• Low-Ego Collaboration: Experience working within a senior team of Principal engineers, capable of both leading specific initiatives and supporting the broader group's technical vision.
• Mentorship Mindset: Enthusiasm for learning and growing as an engineer, and for helping your peers do the same.
• AI Fluency: A demonstrated ability to use modern AI development tools to move faster and build more reliable systems.
• Drive: Ability to work independently and collaboratively in a fast-paced startup environment.
• Excellent Communicator: Strong written and verbal communication skills, with the ability to communicate effectively with people from varied technical backgrounds.

• 5+ years of experience in SRE, Production Engineering, or Backend Engineering with a heavy focus on operations and infrastructure.
• Mastery of Golang, GraphQL, and PSQL, with demonstrated experience delivering high-performance optimizations. Experience with RDS, Redis/Elasticache, and EKS.
• Deep expertise in multiple areas of backend engineering such as data modeling, db performance tuning, state management, API design, transactionality, concurrency, memory management, fault tolerance, and scaling, with the ability to pick up new technologies quickly
• Repeated ownership of foundational system work in complex distributed systems, from diagnosing architectural problems to designing solutions to driving adoption across a team.
• Excellent writing and speaking skills and ability to lead real-time technical-design discussions
• Demonstrated ownership and accountability, with a consistent track record of high standards, continuous improvement, and low-ego collaboration

• Advanced Degree in Computer Science or equivalent practical experience.
• Compliance and Regulated Industries: Experience building products for regulated industries, particularly the public sector or environments with strong security, compliance, and data-sovereignty requirements.
• Familiarity with developing for classified or limited-connectivity environments, including Department of Defense Impact Levels such as IL6.
• Advanced knowledge of microservice orchestration and durability patterns, including hands-on experience with Temporal for workflow reliability and service mesh for secure, observable service-to-service communication in high-growth SaaS environments.
• Deep knowledge of networking, security, and identity management within major cloud providers.
• Experience building AI products for supply chain, logistics, manufacturing, or operational workflows.

• B.S. in Computer Science (M.S. preferred)
• Exposure to Temporal, Istio, or Typesense
• Experience with CI/CD systems, specifically Jenkins and Spinnaker.
• Exposure to the supply chain, logistics, or manufacturing industry. (We will teach you otherwise!)
• Familiarity with the Salesforce platform
• Experience with workflow engines

Explore around this job

Field: Technology Sub-niche: Software engineering All jobs at Salesforce Jobs in New York Jobs in New York, NY New York city guide New York state guide Kings County economy

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Senior Level role in the Technology field (Software engineering) at Salesforce. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• Have code, data work or projects you can show, and be ready to think aloud: many technical interviews test how you reason, not only the answer.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in New York, NY. Below is what the official statistics say about living and working there.

How New York compares. Among the 120 largest places in New York, New York is #1 by population, #117 for homeownership (#1 = highest), #115 for long commutes (#1 = fewest), #31 for remote work (#1 = most). Its county, Kings County, is #38 of 62 counties for average pay ($59,980).

The place in numbers

New York has 8,483,844 residents (ACS 2020–2024), about 42.7% of the population of New York. It covers 300 square miles of land, which works out to roughly 28,236 people per square mile. The median age is 38.2, 4% younger than the state median (38.2 against 39.8).

Housing

The median gross rent is $1,821 a month (rent plus utilities), 12% above the state median ($1,821 against $1,621). Over a year that is 27.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $777,600, which is 9.7 times the median household income ($80,483); a ratio above 5 usually means buying is out of reach without savings or a second income. 32.8% of households own their home, 40% below the state average (32.8% against 54.4%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The New York-Newark-Jersey City, NY-NJ metropolitan area has 9,492,000 jobs in the BLS wage survey, and the median pay across all occupations is $61,430 a year, 20% above the national median ($61,430 against $50,980). The biggest occupation groups are office and administrative support (1,109,360 jobs, median $55,080); healthcare support (843,730 jobs, median $40,100); sales and related (751,110 jobs, median $47,540). The area is most specialised in healthcare support (1.8 times) and legal (1.7 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($171,990) and legal ($150,990). In 2026M09 the unemployment rate of Kings County was 5.3%. 63.1% of residents aged 16 and over are in the labour force. The city lies in Kings County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 21.6% drive alone, 44.0% use public transit, 9.2% walk, 16.9% work from home. 41.2% of workers commute 45 minutes or more, 50% above the state average (41.2% against 27.4%).

People and education

41.6% of adults aged 25 and over hold a bachelor's degree or higher, 4% above the state share (41.6% against 40.2%). 36.6% of residents were born outside the United States, 61% above the state share (36.6% against 22.8%). The poverty rate is 17.9%, 28% above the state rate (17.9% against 14.0%).

Climate

The warmest month is Jul, averaging 75°F (23.7°C), and the coolest is Jan at 34°F (1.1°C). About 1,313 mm (52 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Feb the driest (95 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Hoboken (7 miles, rent 61% higher); Jersey City (7 miles, rent 10% higher); Union City (9 miles, rent 16% lower); Bayonne (9 miles, rent 8% lower). Rent differences are against New York; use the Compare tab to put any two cities side by side.

Full guide to New York →New York guideAll jobs in New York

Official links for New York

• Official website of New York: nyc.gov/main
• Census Bureau data profile for New York
• Official state website: ny.gov
• BLS Economy at a Glance: New York

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of New York, NY that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (366) Data, analytics and AI (1991) Cloud, IT and infrastructure (504) Product management (412)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far New York, NY is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Salesforce is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Salesforce

Similar jobs

Same sub-niche: Software engineering

More jobs in New York, NY

All Software engineering jobs → · All Technology sub-niches →

FAQ

What is the Senior/Lead Software Engineer, Site Reliability (Agentforce Operations) job at Salesforce?

A senior level role in technology (software engineering) listed 31 days ago. The full description is on this page and on The Muse.

Where is this job?

New York, NY.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in New York is $1,821 a month and median household income $80,483 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-09 (31 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse software engineering jobs in New York.

Sources and terms

• Job data: The Muse public API (listing dated 2026-10-09). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)