Jobs Private USA → Technology → Software engineering → Application Support

Application Support

Morgan Stanley · New York, NY · posted 80 days ago

In short: Application Support at Morgan Stanley in New York, NY, posted 80 days ago.

By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.

Morgan Stanleyemployer

New York, NYlocation

Software engineeringsub-niche

80 days agoposted

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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-08-20

Employer	Morgan Stanley
Location	New York, New York
Field	Technology › Software engineering
Level	Senior Level
Source category	Software Engineering
Posted	2026-08-20 (80 days ago)
Work arrangement	On-site at the location listed
Pay	Not published in the source listing

Job description

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Lead Software Production Management & Reliability Engineering position at Director level which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Since 1935, Morgan Stanley has been known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Department Profile

Morgan Stanley Wealth Management (MSWM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of 10 organizations: Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office.

The Reliability Operations (RO) within WMT is responsible for providing swift, courteous, and knowledgeable customer service to end users of the production systems. This position is focused on user and systems support, answering hotline calls, monitoring systems alerts, and taking corrective action. Technical understanding is important as well as the ability to speak to users and understand their problems. In addition to direct user support tasks, the team performs infrastructure related tasks including process configuration, hardware capacity planning, event management, release work, and support tool development to ensure any repetitive tasks are packaged to remove any element of risk.

Position Overview

The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SME'S managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization's technology related outages, collaboration on technology projects

focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Additionally, partners with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform.

As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience.

This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and Resiliency.

Role & Responsibilities:

Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end users to continue functioning.
Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage
Responsible for the stability of the Production environment
Develop and continually revise in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production.
As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production.
Responsible for servicing all requests for data or other activities that require access to Production systems
Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard
Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems.

Primary skills

Minimum 5-7 years of experience developing and/or supporting enterprise applications
3-5 years of experience leading a small-to-medium team with similar skill sets
Willingness to embrace Agile practices and DevOps/SRE concepts
Working knowledge of DevOps and observability tools (e.g., Grafana, Prometheus, Splunk, Kibana)
Strong analytical skills, including problem determination and recovery/resolution processes
Ability to interface with and build strong working relationships across technology teams, business analysts, and vendors
Understanding of database engineering and the ability to develop high-quality database solutions
Experience with AWS services such as EC2, ECS, S3, Fargate, Aurora, and Lambda
Hands-on scripting experience with Python and working knowledge of Java
Administrative competence in at least one major programming language or platform (e.g., Perl, PowerShell, Unix scripting, Java, C#, .NET)
Exposure to application technologies such as JavaScript, React, GraphQL, Python, Django, Celery, PostgreSQL, Golang, ElasticSearch, RabbitMQ and Kafka.
Experience with web analytics tools (preferably Adobe Experience Cloud) is a plus
Fast learner who thrives in a fast-paced environment
Strong organizational skills and the ability to manage multiple tasks and high-pressure outage situations through resolution
Driven to learn new technologies and techniques and to be an integral member of the team
Hands-on experience administering large-scale, high-availability systems and using tools to monitor performance and availability
Experience in creating technical architecture documentation
Excellent written and verbal communication skills for technical discussions across management layers
BS/MS degree (or equivalent), preferably in a quantitative discipline (e.g., Computer Science, Computer Engineering)
Experience with on-call support and the ability to respond to emergencies on a 24/7 basis
Experience in the financial services industry is a plus
Assist with investigating and troubleshooting production issues, and actively mentor/coach/train team members

Secondary Skills

5-10 years of experience supporting or developing transaction-based systems
Hands-on technical professional who understands both code and infrastructure
Proven operational/support background with strong understanding of incident, problem, and change management to drive stability across organizations
Ability to lead outage incidents by coordinating cross-team response and user communications through resolution
Strong focus on metrics, monitoring, and trend analysis
Strong problem-solving skills with the ability to analyze and interpret data
Ability to build strong relationships and coordinate effectively with multiple parties during outages, while providing clear updates to APG and BU partners
Comfortable with an on-call rotation, including weekend work
Strong end-user support skills; able to partner with users to diagnose issues and drive to resolution
Self-motivated with excellent written and verbal communication; able to communicate clearly and concisely
Strong ownership mentality with a focus on customer satisfaction
Detail-oriented and well organized, with strong analytical skills
Experience working in a virtual and/or global team environment
Self-starter with a "can-do" attitude and the ability to multitask effectively
Familiarity with ITIL concepts, especially incident and problem management

We have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services.

All that we do at Morgan Stanley is driven by our five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These aren't just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences.

Wherever you are in our 1,200 global offices, you'll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .

Explore around this job

Field: Technology Sub-niche: Software engineering All jobs at Morgan Stanley Jobs in New York Jobs in New York, NY New York city guide New York state guide Kings County economy

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About the role

This is a Senior Level role in the Technology field (Software engineering) at Morgan Stanley. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Gross salary a year Filing State income tax rate %

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.
Have code, data work or projects you can show, and be ready to think aloud: many technical interviews test how you reason, not only the answer.

Know your rights as a candidate and an employee:

The city

The job is in New York, NY. Below is what the official statistics say about living and working there.

How New York compares. Among the 120 largest places in New York, New York is #1 by population, #117 for homeownership (#1 = highest), #115 for long commutes (#1 = fewest), #31 for remote work (#1 = most). Its county, Kings County, is #38 of 62 counties for average pay ($59,980).

The place in numbers

New York has 8,483,844 residents (ACS 2020–2024), about 42.7% of the population of New York. It covers 300 square miles of land, which works out to roughly 28,236 people per square mile. The median age is 38.2, 4% younger than the state median (38.2 against 39.8).

Housing

The median gross rent is $1,821 a month (rent plus utilities), 12% above the state median ($1,821 against $1,621). Over a year that is 27.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $777,600, which is 9.7 times the median household income ($80,483); a ratio above 5 usually means buying is out of reach without savings or a second income. 32.8% of households own their home, 40% below the state average (32.8% against 54.4%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The New York-Newark-Jersey City, NY-NJ metropolitan area has 9,492,000 jobs in the BLS wage survey, and the median pay across all occupations is $61,430 a year, 20% above the national median ($61,430 against $50,980). The biggest occupation groups are office and administrative support (1,109,360 jobs, median $55,080); healthcare support (843,730 jobs, median $40,100); sales and related (751,110 jobs, median $47,540). The area is most specialised in healthcare support (1.8 times) and legal (1.7 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($171,990) and legal ($150,990). In 2026M09 the unemployment rate of Kings County was 5.3%. 63.1% of residents aged 16 and over are in the labour force. The city lies in Kings County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 21.6% drive alone, 44.0% use public transit, 9.2% walk, 16.9% work from home. 41.2% of workers commute 45 minutes or more, 50% above the state average (41.2% against 27.4%).

People and education

41.6% of adults aged 25 and over hold a bachelor's degree or higher, 4% above the state share (41.6% against 40.2%). 36.6% of residents were born outside the United States, 61% above the state share (36.6% against 22.8%). The poverty rate is 17.9%, 28% above the state rate (17.9% against 14.0%).

Climate

The warmest month is Jul, averaging 75°F (23.7°C), and the coolest is Jan at 34°F (1.1°C). About 1,313 mm (52 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Feb the driest (95 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Hoboken (7 miles, rent 61% higher); Jersey City (7 miles, rent 10% higher); Union City (9 miles, rent 16% lower); Bayonne (9 miles, rent 8% lower). Rent differences are against New York; use the Compare tab to put any two cities side by side.

Full guide to New York →New York guide All jobs in New York

Official links for New York

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of New York, NY that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:

Place ⇅	Distance from the job city ⇅	Median rent ⇅	Median home value ⇅	Median household income ⇅	Commute 45+ min ⇅	Rent as % of occupation pay ⇅	Open jobs there ⇅
New York, NY	0 mi	$1,821	$777,600	$80,483	41.2%	n/a	Jobs
Hoboken, NJ	7 mi	$2,938	$895,100	$180,579	38.7%	n/a	—
Jersey City, NJ	7 mi	$2,007	$566,900	$97,710	36.0%	n/a	Jobs
Union City, NJ	9 mi	$1,537	$471,600	$64,310	27.9%	n/a	—
Bayonne, NJ	9 mi	$1,682	$460,100	$83,887	31.0%	n/a	—
West New York, NJ	9 mi	$1,716	$465,600	$71,729	30.6%	n/a	—
Secaucus, NJ	11 mi	$2,391	$571,900	$139,821	33.9%	n/a	Jobs
Cliffside Park, NJ	11 mi	$1,837	$588,200	$93,452	33.1%	n/a	—
Edgewater, NJ	11 mi	$2,579	$715,700	$124,050	43.6%	n/a	—
Fairview, NJ	11 mi	$1,694	$511,400	$63,606	25.4%	n/a	—
Kearny, NJ	11 mi	$1,720	$459,400	$79,154	26.6%	n/a	—
Woodmere, NY	12 mi	$2,720	$975,400	$172,537	45.7%	n/a	—
North Valley Stream, NY	12 mi	$3,059	$613,800	$142,733	36.1%	n/a	—
Valley Stream, NY	12 mi	$2,124	$616,100	$133,190	34.5%	n/a	—
Elmont, NY	12 mi	$2,209	$602,900	$114,217	35.9%	n/a	—
Harrison, NJ	13 mi	$2,226	$505,800	$93,013	42.0%	n/a	—
Newark, NJ	13 mi	$1,392	$373,700	$52,060	25.1%	n/a	Jobs
North Arlington, NJ	13 mi	$1,738	$474,500	$94,201	29.5%	n/a	—
Floral Park, NY	13 mi	$2,243	$789,600	$150,084	32.3%	n/a	—
Fort Lee, NJ	13 mi	$2,270	$448,000	$107,274	34.3%	n/a	—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (366) Data, analytics and AI (1991) Cloud, IT and infrastructure (504) Product management (412)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far New York, NY is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:

From ⇅	Straight-line distance (miles) ⇅	Population of that city ⇅
New York, NY	0 mi	8,483,844
Philadelphia, PA	77 mi	1,579,706
Columbus, OH	479 mi	914,802
Charlotte, NC	532 mi	903,844
Indianapolis, IN	646 mi	885,860
Chicago, IL	718 mi	2,711,226
Jacksonville, FL	834 mi	977,670
Oklahoma City, OK	1,327 mi	697,125
Dallas, TX	1,371 mi	1,307,930
Fort Worth, TX	1,401 mi	963,194
Houston, TX	1,419 mi	2,328,253
Austin, TX	1,512 mi	979,539
San Antonio, TX	1,583 mi	1,479,835
Denver, CO	1,625 mi	718,877
Phoenix, AZ	2,141 mi	1,642,323
Seattle, WA	2,407 mi	754,195
San Diego, CA	2,427 mi	1,389,526
Los Angeles, CA	2,459 mi	3,857,263
San Jose, CA	2,550 mi	990,138
San Francisco, CA	2,602 mi	830,235

Nearby cities with open jobs (within 120 miles)

Sort:

City ⇅	Straight-line distance ⇅	Open jobs ⇅
Brooklyn, NY	1 mi	1
Jersey City, NJ	7 mi	108
Manhattan, NY	8 mi	3
Iselin, NJ	21 mi	2
Mahwah, NJ	31 mi	2
Deer Park, NY	33 mi	17
Darien, CT	38 mi	11
Lakewood, NJ	42 mi	2
Marlton, NJ	74 mi	13
Bethlehem, PA	75 mi	3
Fort Washington, PA	75 mi	2
Philadelphia, PA	77 mi	165
Atlantic City, NJ	93 mi	5
Wilmington, DE	106 mi	2
Newark, DE	118 mi	8

The employer

Morgan Stanley is the employer in this listing. See all its open jobs here →

It is among the 200 largest US-headquartered employers in our list, with about 83,000 employees worldwide (2025). Company page with headquarters, state economy and official links →

Official links for Morgan Stanley

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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FAQ

What is the Application Support job at Morgan Stanley?

A senior level role in technology (software engineering) listed 80 days ago. The full description is on this page and on The Muse.

Where is this job?

New York, NY.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in New York is $1,821 a month and median household income $80,483 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-08-20 (80 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse software engineering jobs in New York.

Sources and terms

Job data: The Muse public API (listing dated 2026-08-20). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

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