Senior Java Product Support Engineer

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-09-23

Job description

What you'll do:

• Debug and troubleshoot incidents with Sonatype products and solutions


• Reproduce defects and file actionable issues for product engineering


• Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)


• Represent Technical Support and customer interests in Engineering and Product Management discussions


• Assist product management in developing and prioritizing enhancement lists


• Summarize, communicate, and escalate customer experiences to management


• Contribute to and maintain our Knowledge Base


• Contribute to our diagnostic tools and utilities, and create new ones


• Respond to customer inquiries via support cases, email, chat, and phone

Who you are:

• 4+ years experience supporting complex enterprise software solutions


• Strong ability to read and understand Java code is necessary


• Experience using Rest APIs


• Experience with testing and/or development of production quality Java based web applications


• Solid experience with Linux command line tools


• Experience with SQL databases (PostgreSQL is a plus)


• Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)


• Experience with scripting languages (Python, Bash, Typescript, etc.)


• Experience with a major cloud platform like AWS, Azure or GCP


• Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)


• Experience with container technology like Docker, Kubernetes or similar.


• Exceptional communication skills --> Written and verbal


• Solid English proficiency


• Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges

Ideal to bring:

• SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)


• Debugging certificate-based mutual TLS and SSL authentication


• Experience analyzing network traces using tools such as wireshark or tcpdump


• Component management build tools (Maven, npm, NuGet etc.)


• Experience with Sonatype, jFrog, Snyk and similar products


• Deployment/Configuration of Cloud platforms such AWS, Azure and GCP


• OAuth and/or SAML integration experience

What we're proud of

• 2025 AI Compliance Solution of the Year - AI Breakthrough Awards


• 2025 Best DevSecOps Solution by DevOps Dozen


• Visionary in the 2025 Gartner® Magic Quadrant™ for Application Security Testing


• 2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology


• 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)


• 2023 Fast Company Best Places for Innovators


• 2023 Gartner's Magic Quadrant


• 2023 Software Report's Top 100 Software Companies


• 2023 BuiltIn Best Places to Work


• 2022 Frost & Sullivan Technology Innovation Leader Award


• 2022 PeerSpot Silver Peer Award in Software Composition Analysis


• 2022 Tech Ascension Best DevOps Security Solution Award


• 2022 NVCT Cyber Company of the Year


• Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest. 


• Paid Volunteer Time Off (VTO)

Explore around this job

Field: Engineering, Construction and Energy Sub-niche: Manufacturing and hardware engineering All jobs at Sonatype

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About the role

This is a Senior Level role in the Engineering, Construction and Energy field (Manufacturing and hardware engineering) at Sonatype. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

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The employer

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Same sub-niche: Manufacturing and hardware engineering

All Manufacturing and hardware engineering jobs → · All Engineering, Construction and Energy sub-niches →

FAQ

What is the Senior Java Product Support Engineer job at Sonatype?

A senior level role in engineering, construction and energy (manufacturing and hardware engineering) listed 46 days ago. The full description is on this page and on The Muse.

Where is this job?

Remote / flexible (United States). A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

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How old is this listing?

It was posted on 2026-09-23 (46 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse manufacturing and hardware engineering jobs in the United States.

Sources and terms

• Job data: The Muse public API (listing dated 2026-09-23). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

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Sources

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• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
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• Tax Foundation state income tax rates 2026
• USAJOBS
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• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)